About the Role: You will spearhead the digital transformation of our back-end operations, upgrading execution units into a Strategic Operations Hub. You will oversee 3PL management for main products, precision repair service and stock replenishment for regional Satellite Repair Centers, and data-driven customer experience optimization.
Responsibilities:
- Centralized Hub & Regional Satellite Network strategy - Lead the 3PL strategy for central hub operations, optimizing import and inventory turnover for main product units.
- Manage replenishment plans for regional Satellite Repair Points to ensure local staff have immediate access to parts.
- Digitalization & Process Automation - Eliminate manual workflows by implementing automated forecasting models and 360-degree digital operational tools. Leverage digital systems to optimize customer service routing and repair tracking, enhancing operational efficiency.
- Customer Experience Management - Redefine the service journey for Thermomix and Kobold, shifting from reactive after-sales to proactive customer success management.
- Integrated Service Standardization - Integrate after-sales service processes for both Thermomix and Kobold, establishing unified nationwide SOPs to ensure consistent service quality.
