Head of MNI Operations, TKE Taiwan

What We Expect Who We Are Looking For

The position leads and manages overall modernization and new installation operations projects and related activities in Taiwan, and drives safety, quality, project execution, productivity, and process compliance. The incumbent will oversee the operations team to ensure the projects are executed effectively in accordance with company standards, contractual requirements, and local statutory regulations, while supporting continuous improvement in operational performance.

To perform this role, it is expected that the incumbent will possess the following skills, competencies and experience;

• Bachelor's degree in Electrical / Mechanical Engineering or equivalent discipline.
• Strong knowledge of elevator and escalator equipment, the construction industry, and installation and modernization procedures.
• Solid experience in project management, site operations and on-site supervisory management.
• Demonstrated leadership experience managing an operations team at department-head level.
• Strong commercial acumen, planning capability and cost-control awareness, with the ability to manage operational performance effectively.
• Proactive, results-oriented, with strong collaborative leadership skills.
• Excellent organizational, prioritization, problem-solving and decision-making skills.
• Fluent in Chinese, including spoken Mandarin.
• Strong written and spoken English
  
  

Responsibilities And Tasks

• Lead and manage the overall modernization and new installation operations function in Taiwan, including project execution, site management, testing, commissioning and handover.
• Manage, coach and develop the operations team to ensure strong delivery capability and ensure projects are delivered safely, on time, within budget and in compliance with contractual, technical and statutory requirements.
• Drive productivity, quality and efficiency improvements through development and implementation of processes, systems and operational controls, in line with simplification and continuous improvement objectives.
• Monitor project progress, manpower deployment, subcontractor performance, material readiness, cost status and site issues, and ensure timely corrective actions.
• Implementation of operational systems and processes as developed from AP / SEA operations directives, where applicable.
• Implementation of installation and modernization methods as developed and released from regional / global operations directives, where applicable.
• Identify training needs and build team capability in project management, site management, safety, quality and commercial knowledge, with the support of internal learning resources where appropriate.
• Implement, audit and enhance country operations processes, procedures and governance standards to ensure compliance and execution discipline.
• Work closely with Sales, Procurement, Safety, Quality, Service and Finance and other internal stakeholders to support smooth project execution and customer satisfaction.
• Build a robust team, driven by strategic hiring and sustained employee retention.
• Prepare regular management reports on operational performance, project risks, resource planning and improvement priorities, in line with country management requirements.
• Other related ad hoc projects and duties as assigned.
  
  

What we offerWho we are

TK Elevator Taiwan's journey began in 1976 with the introduction of world-renowned, premium mobility solutions from Germany. In 2005, the company officially became a subsidiary in Taiwan, fully integrating with global resources. With over 40 years of development, we have installed a cumulative total of more than 5,000 elevators and escalators across prominent landmarks and public and private organizations throughout Taiwan.

We take pride in our professional engineering and service team of over a hundred members. Most of them possess more than 10 years of frontline, hands-on experience and undergo rigorous technical certification from our headquarters. Supported by a 24/7 call center and a comprehensive service network spanning Taipei, Zhongli, Hsinchu, Taichung, Tainan, Kaohsiung, and Hualien, we have built the most secure and robust after-sales service ecosystem in Taiwan.

Our exceptional engineering capabilities have driven TK Elevator Taiwan to achieve an impressive annual turnover approaching NT$1 billion. In response to the trend of smart buildings, we will continue to invest resources in technician training and systems, as well as integrate modern technology to lead the industry toward digital and intelligent development continuously.

Contact

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