We are looking for an experienced Delivery Operations Manager to take full ownership of our daily delivery function - from driver management and route planning to customer-level on-time performance. This is a hands-on management role with direct responsibility for a team of drivers and all associated delivery logistics.
Key Responsibilities
- Lead, supervise, and manage a team of delivery drivers across three delivery groups, ensuring daily route coverage for all lunch and dinner deliveries
- Plan and optimise daily delivery routes and schedules to achieve reliable, on-time delivery to all customer sites
- Coordinate driver assignments, standby cover, and contingency arrangements for absences or vehicle issues
- Oversee cash collection from customers assign collection duties to drivers and verify collections against outstanding balances
- Act as the primary point of contact for delivery-related customer issues resolve complaints and escalate where necessary
- Monitor delivery performance and proactively identify and address recurring delays, route inefficiencies, or driver conduct issues
- Liaise with the management team on operational changes, new customer onboarding, and changes to delivery schedules
- Ensure compliance with all applicable traffic, vehicle, and safety regulations
- Maintain accurate records of delivery activity, collections, and driver schedules
Requirements
- Minimum 3 years of experience in a delivery operations, transport management, or logistics supervisory role
- Degree in Business, Commerce, Logistics, Supply Chain Management
- Proven experience managing a team of drivers or field operations staff
- Strong organisational and problem-solving skills able to manage multiple priorities in a time-sensitive environment
- Comfortable handling cash collection processes and maintaining accurate records
- Good communication skills in English knowledge of additional languages is an advantage for coordinating with a diverse team
- Possession of a valid Singapore driving licence is preferred
- Experience in food service, catering, or FMCG last-mile delivery is an advantage
What We Offer
- Competitive salary of $6,500 - $7,500 per month, commensurate with experience
- Stable, full-time permanent position with a growing catering operation
- Direct reporting line to company management with room to shape delivery operations
