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HCP Customer Success Partner

3-5 Years
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Job Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Assume full responsibility in managing healthcare professional customers including field promotion and business partnership to ensure sales and KPI achievement in HCP Chapter in a cost effective manner. Develop and implement annual HCP plan and promotions to solidify CS-NPC leading position in the target market.

,KPIHCP,CS-NPC

Conduct all business activities in full compliance with Roche Secure, Roche Behavior in Business, Roche Competition Law Interactive Dialogues, and Roche Safety, Security, Health, and Environmental Protection policies, while demonstrating a solid understanding of compliance requirements and upholding the high standard of integrity.

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MainTasks & Responsibilities :

  • Contribute to the formulation of the Annual Sales Plan and develop specific account plans and profiles to maximize coverage, sales and distribution objectives
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  • Develop and implement annual plan and contract for healthcare professional customers timely and with quality.
  • Disease area-based position responsible for developing and enhancing professional relationships with healthcare professionals across various specialty networks including endocrinology and so on.
  • Support Portfolio Management / Supports for assigned products /
  • Manage healthcare professional customers and business partners sales and develop promotions to achieve sales target and KPIs.
    KPI
  • Develop new channels, innovate new sales models, and create cooperation between Roche and other external companies
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  • Visit channels at the required frequency and build strong engagement and partnership with them.
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  • Track the results of promotion and effectiveness of field promotion regularly.
  • Accelerate product off-take in trade and optimize inventory level.
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  • Provide Account sales forecast for order placement and sales tracking.
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  • Well manage M&D budget on Account and business partners.
    M&D
  • Maintain awareness of market trends, understanding forthcoming customer initiatives and monitor what competitors are doing.
    ,
  • Raise applications of FOC and demo goods from the team, and monitor if applications are written off monthly
    FOC,
  • Conduct business in full compliance to Behavior in Business and Behavior in Competition.
  • Other tasks assigned by Head of CS-NPC

Requirements:

Qualifications:

Good Compliance track record. No material Compliance violation is identified in the past 5 years Experience in GP business management/development is preferred

Education:

University graduate

Working Experience:

At least 3 years healthcare professional customersbusiness management experience in medical related field or consumer healthcare

Skills & Knowledge: Good knowledge of Compliance requirements and clear understanding of high standards of Integrity

  • Experience and knowledge in the OTC / consumer / POCs healthcare sector will be desirable.
  • Experience in developing sales strategies and a good business judgment as demonstrated by a track record in sales and analytical roles are required.
  • Excellent communication and negotiation skills
  • Able to be agile and growth mind set when solving problems with a keen commercial acumen and must-win spirit
  • Able to translate market intelligence and related information into feasible business strategies and decision in assigned accounts/territory
  • Independent and creative thinking in this sales role is critical.
  • MS word, Excel, PowerPoint, Access literacy, etc.
  • Fluency in English is preferred, both verbally and in writing.
  • Unquestionable ethics and integrity.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.


Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.

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About Company

Throughout our 125-year history, Roche has grown into one of the world&#8217&#x3B;s largest biotech companies, as well as a leading provider of in-vitro diagnostics and a global supplier of transformative innovative solutions across major disease areas. Our commitment to our people, partners, stakeholders and, most importantly, our patients remains as strong as it was on the first day of our journey.

Job ID: 135929517