GV Managed Services Americas 156969
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Manage a team of 12 associates , accountable for the day-to-day , end to end Payroll activities of a set of US & Canada Globalview Clients and achievement of established associate and client service level metrics.
Establish and communicate goals and provides regular feedback to associates, including developmental opportunities.
Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement.
Achieve objectives for associate engagement and turnover.
Collaborate with other Globalview teams and internal departments to ensure service objectives are met.
Identify areas in need of process improvement and solicits feedback from associates on service improvements.
Create a high-performance team environment that supports/reinforces associate development and retention.
Provides periodic performance feedback and conducts quarterly performance reviews.
Assist in determining the team s training requirements.
Ensure timely and effective training is delivered to enhance skills of the team.
Manage Client health, Kpis and Tickets.
Drive regular Production meetings and reviews with the client.
SPOC and first level of escalation for issues with payrolls or Client.
Perform audits and reconciliations to ensure 100% payroll accuracy.
Should be willing to work in night shifts and flexible to stretch till payroll closures in the team.
##LI-DNI
Graduate of Bcom/Bsc/BA/Business administration/Accounting or other related disciplines.
8-10 years customer service, benefits administration, payroll, HR or related experience.
2 -3 years SME, mentor or supervisory experience
Proven proficiency in prioritizing critical client issues and managing workflow.
Proficiency in the use of MS Office (Excel)
Effective oral and written communication skills required.
Strong interpersonal, conflict management and mentoring skills.
Effective time management skills, organization, and planning required.
ADP India, is the fully owned subsidiary of ADP INC., and is engaged in providing IT and ITES service to ADP business divisions worldwide. Established in 1999, with offices in Hyderabad and Pune, ADP India provides the opportunity of working on multiple processes, domains and technologies to over 3500 associates.
In the space of IT, the India operation provides complete range of software development and technical support services. On the BPO space, the India operation provides Solution center services that involve back office operations covering both voice and non-voice processes. The operations can be classified into two areas:
Software Development
We work with onsite business unit teams to build and support various products of ADP. Our work spans the entire software value-chain, from strategic Business Process Re-engineering and Enterprise Application Integration to Operational Product support and Maintenance.
The products use and deploy technologies that include:
• Web technologies
• Client Server Technologies
• Mainframe Technologies
• Communication Technologies
• Enterprise Technologies
Working closely with ADP business divisions around the world, we use a global services delivery model that combines on-site and remote expertise to accelerate the development of mission critical solutions.
Solution Center Services:
We focus on ownership, administration and management of business processes based on measurable performance metrics, effectively leveraging our in-depth business domain understanding and strong computing infrastructure. Our services cover diverse domains such as payroll processing, benefits administration, tax & financial services and pre-employment services.
ADP India has also received the ISO 27001 certification.
The service delivery can be broadly classified as:
- Non-voice Processes : Transaction Processing, Analytics, Data Conversion, Implementation Support etc.
-Voice Processes: Participant customer calls and client technical support, Tier 1 & 2 services
ADP INC:
Automatic Data Processing, Inc. (NASDAQ: ADP), with nearly $9 billion in revenues and over 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging nearly 60 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to organizations of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world.
ADP has been ranked No. 2 on FORTUNE World's Most Admired Companies in the Financial Data Services industry category and has a strong leadership position in every core business segment it operates in. ADP is the only IT services company and one of only a handful of U.S industrial companies to be triple A-rated by Standard & Poor’s and Moody’s.
Job ID: 104832463
