Guest Services Executive

Job Description & Requirement:

This position is responsible for checking in and checking out of guests. Basic functions include dealing with guests requests and handling them according to the hotel policies with professionalism and courtesy.

DUTIES & RESPONSIBILITIES:

• To provide courteous and prompt service and if possible to comply with each and every guest's requests and needs
• To ensure all check-in and check-out are prompt, guest's requirements are met and to ensure that foreign currency exchange is up-to-date
• To prepare and handle check-in and process arrival of all incoming groups and crew
• To handle room change and keys with care and ensure that the room keys are given to the right guests i.e., by checking the Opera System and welcome folder for verification.
• To check the occupancy report to ensure the room status is updated
• To ensure proper handling of all guest's messages/property held at the Reception.
• To perform any other reasonable duties and responsibilities as requested by superior or management.
• Fluency in English and Chinese language

Requirements:

• Preferably candidates with tertiary education in Tourism or Hospitality Management.
• At least 2 years of relevant experience in a similar capacity. Candidates with no experience will be considered for Guest Services Agent position.
• Good interpersonal and customer services skills
• Willing to work on rotating shifts, weekends and public holiday.