Responsibilities
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
- Process all types of payment such as room charges, cash, checks, debit, or credit.
- Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns courteously and professionally.
- Coordinate with Housekeeping to track the readiness of rooms for check-in.
- Supply guests with directions and information regarding the property.
- Complete designated cashier and closing reports in the computer system.
- Balance and drop receipts according to accounting specifications.
- Perform other reasonable job duties as requested by superior
Requirements
- 1-3 years of experience in hotel front office or guest services preferred.
- Minimum secondary school qualification or related field is an advantage.
- Proficient in Opera PMS, Microsoft Office, and basic computer applications.
- Knowledge of front desk operations, including check-in/check-out, reservations, and cashiering.
- Customer-focused with a commitment to delivering excellent guest service.
- Strong communication and interpersonal skills.
- Responsible, independent, and accountable.
- Able to multitask and work efficiently in a fast-paced environment.
- Well-organized, detail-oriented, and able to work independently.
- Team player with a positive attitude and problem-solving skills.
- Able to work rotating shifts, including weekends and public holidays
- 12 hrs per day (include breaktime), 4 days work week, 2 rotating shift - Morning & Night Shift
PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.
We regret that only shortlisted candidates will be notified.
