Department: commercial
Employment Type: Permanent - Full Time
Location: Taiwan, Taipei
Reporting To: head of groups & meetings
Description
The groups & meetings coordinator (focus on qualification) plays a vital role in supporting the day-to-day operations of the Groups & Meetings team. This position is key to ensuring smooth and effective communication between hotels, organizers, and internal teams.
The groups & meetings qualification coordinator is responsible for the day-to-day assistance within the groups & meetings team. The coordinator will qualify all leads coming in with a group or/and meeting request via different channels: Onesource, email and 3rd parties. The qualified leads need to be distributed to the right queue in Salesforce. Other focusses are on data entry, admin processes and assisting on projects while working closely with the groups & meetings specialists. Ensuring all guests of the group and meeting bookings taking place at citizenM have a great experience.
The coordinator handles incoming requests for meeting rooms and sends out offers, follows up and converts.
In addition to lead qualification and distribution, this role involves:
- Supporting data entry and maintaining accurate records
- Updating manual work on reports
- Managing administrative processes essential to the team's success
- Assisting on various projects in collaboration with Groups & Meetings Specialists
- After sales
By ensuring timely and precise handling of all requests, the G&M Qualification Coordinator helps lay the foundation for a seamless guest experience for all group and meeting bookings at citizenM.
This role will work according to the EU Team AM shift
Key Responsibilities
Qualifications / Skills
Copy/paste the
key responsibilities from the job description
- Qualify all incoming group and meeting requests from multiple channels
- Distribute qualified leads into the correct queues in Salesforce
- Maintain accurate and organized data entry and records
- Support the Groups & Meetings team with ongoing administrative tasks
- Handling incoming emails, assist connect on phone calls and chats
- Handle and payments and chase open invoices
- Assist in project work as required, working closely with G&M Specialists
- Help ensure a consistently high-quality experience for all citizenM group and meeting guests
What's in it for you
- citizenM experience nights for you (and friends and family)
- Personal and professional development opportunities and programs
- Latest tech devices and all the tools you need to be successful in your role
location/hours
Taipei. This role will work according to the EU Team AM shift.
