The Group Technology Systems Manager is responsible for the design, implementation, operation, and lifecycle management of the organisation's group-level infrastructure systems across multiple countries. This includes servers, virtualization platforms, cloud infrastructure, storage, backup, operating systems, and core enterprise services.
This role is highly hands-on and technical, serving as a group-level subject matter expert for systems and infrastructure. The position works closely with local IT engineers across entities to ensure standardization, resilience, and alignment with Group IT strategy, cybersecurity requirements, and operational excellence.
Strategic & Architecture Responsibilities
- Design and implement group-level infrastructure standards, architecture, and system baselines across all entities.
- Develop short- and long-term roadmaps for server infrastructure, virtualization platforms, storage, backup solutions, and identity systems.
- Ensure infrastructure strategy aligns with cybersecurity, cloud adoption, and modernization initiatives.
- Participate in group-wide infrastructure transformation and optimization initiatives.
Operational Responsibilities
- Act as the primary group-level escalation point for critical systems incidents.
- Monitor, troubleshoot, and optimize regional network performance.
- Oversee patching, firmware updates, configuration hardening, and lifecycle management.
- Implement and maintain secure connectivity between on-premise and cloud environments.
- Provide guidance and technical direction to local systems engineers.
Project Responsibilities
- Lead and support group-wide systems projects.
- Support virtualization upgrades, cloud migrations, and DR implementations.
- Participate hands-on during project execution phases.
- Prepare scopes of work, technical assessments, and project documentation.
Governance, Security & Compliance
- Develop and enforce infrastructure standards and policies.
- Ensure compliance with IT Security, ISO 27001, NIST, and internal audit requirements.
- Conduct periodic system and backup reviews and security controls.
- Maintain documentation and architecture diagrams.
Collaboration & Communication
- Work closely with local IT, security, and network teams across entities.
- Provide technical consultation to countries during deployments and incidents.
- Deliver training and knowledge transfer to uplift local team capabilities.
- Participate in change management, CAB discussions, and post-incident reviews.
Requirements
Education
- Bachelor's degree in computer science, Information Technology, or related field.
Professional Certifications (Good to have)
- Systems: Azure Administrator (AZ-104), Azure Solutions Architect (AZ-305), Windows Server / Identity, RHCSA (Linux)
- CompTIA Server+
- ITIL Foundation
- Other relevant systems or security certifications
Skills & Experience
- Minimum 5 years of hands-on experience in enterprise systems engineering and operations.
- Experience with cloud networking (Azure/AWS) and hybrid connectivity.
- Strong knowledge in servers, virtualization, cloud, and backup systems
- Strong troubleshooting and major-incident handling capabilities.
- Strong communication and collaboration skills.
Additional Attributes
- Strong analytical and problem-solving capabilities.
- Ability to work independently with regional responsibilities.
- Willingness to travel when required.
- Commitment to operational excellence, security, and documentation.
