About Neousys Technology
Established in 2010, Neousys Technology designs, manufactures, and markets edge AI computing platforms and rugged embedded computers, serving customers worldwide. Headquartered in New Taipei City, with offices in Chicago, China, and Germany, we are committed to delivering reliable products and timely, high-quality RMA service worldwide.
In this role, you'll play a key part in ensuring smooth RMA execution and strong customer satisfaction across global accounts.
What you'll do
- Provide end-to-end after-sales RMA service support, including case management, follow-up, quotation preparation, and shipment arrangement.
- Coordinate with cross-functional teams such as Sales, FAE, Repair Technicians, SCM, and CQA to ensure smooth RMA service execution and customer satisfaction.
- Provide professional consultation and quotations for repair-related value-added services, such as extended warranty, spare units, expedited repair, and advance replacement.
- Maintain and optimize the repair service website and eRMA system to improve service efficiency and user experience.
- Prepare regular KPI reports and analysis related to repair service performance for internal review and continuous improvement.
- Support customer visits, service walkthroughs, and customer audits related to the RMA service process.
- Perform other tasks assigned by the manager and participate in ad hoc projects as needed.
What we are looking for
- Experience: 3+ years of working experience in after-sales support, customer service, operations coordination, order/RMA handling, or similar roles.
- Customer mindset: Customer-oriented with a genuine passion for providing great service.
- Communication & coordination: Able to communicate clearly and work with internal teams and external customers to move cases forward.
- Organization: Able to manage multiple RMA cases, keep information organized, and prioritize tasks effectively.
- English: Intermediate level or above.
