General Manager

Lead Asurion's telecom partnerships in Taiwan as General Manager, driving strategic growth and deepening relationships with key carrier partners. In this role, you will shape and expand innovative device protection and value-added service offerings, while leading high-impact negotiations with senior executives.

You'll act as the voice of the Taiwan market, translating local opportunities and challenges into clear insights for APAC leadership to unlock growth and investment. Reporting to the Chief Commercial Officer, you'll work closely with cross-functional telecom teams to deliver revenue, expand market presence, and elevate Asurion's value proposition.

This is a high-visibility leadership role for someone who thrives on building strong partnerships, driving commercial performance, and leading bold, market-shaping strategies in the telecom industry.

Key Responsibilities:

• Develop and execute Taiwan-specific strategies for telecom partners, driving product innovation, launches, and co-created value-added services.
• Build influential relationships with telecom & insurance executives/headquarters to negotiate partnerships, enable co-innovation, and introduce next-gen Asurion solutions.
• Proactively engage partners on performance reviews, product roadmaps, marketing ideas, and best practices to unlock revenue growth and market expansion.
• Articulate Taiwan insights and challenges to APAC leadership via reports and weekly 1-on-1s, while managing team performance, tracking Taiwan RAM regional development/progress, and understanding cross-functional pain points to identify optimal solutions.
• Monitor market trends/competitors and execute annual business plans with budget control, talent development, and channel partner training.

Qualifications:

• 10+ years of strategic leadership and B2C experience in the telecom and/or insurance sectors, with a strong track record of driving growth
• Fluent in Mandarin and English
• Bachelor's degree required; MBA preferred
• Strong understanding of the telecom consumer segment, including partnerships in consumer electronics and value-added services
• Excellent communication and stakeholder management skills, with the ability to influence across Taiwan and APAC/global teams
• Strategic mindset with experience in telecom product innovation and building win-win partnerships
• Comfortable working in matrixed, fast-paced, multinational environments
• Curious, resilient, and results-driven, with a focus on delivering measurable business impact

About Asurion

Asurion helps more than 300 million people around the world unlock their technology's untapped potential. We create innovative technology solutions that help keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. We are the global leader of connected life services with 55 offices worldwide and working with 120 respected companies you've heard of whose products you love. Asurion's 19,000 employees and counting deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch. We are regularly recognized for our excellence in service, customer support and as the best place to work.

How we work together

When we all act as leaders, we make Asurion great. At the core of this philosophy are our Leadership Principles, a common language we all live by to drive success. Asurion is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

For more information, please visit www.asurion.com