The Ascott Limited is a global leader in lodging management, driven by a vision to be the preferred hospitality company, enriching global living with heartfelt experiences. With a portfolio of over 1,000 properties across 230 cities in more than 40 countries, Ascott's presence spans Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA.
Ascott's award-winning brands include Ascott, Citadines, Somerset, lyf, Oakwood, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Our portfolio spans serviced residences, hotels, resorts, co-living and branded residences, catering to the diverse needs of modern travellers and residents worldwide.
The Opportunity
Ascott Nangang Taipei is a 185-key, full-service residence strategically located in the heart of Nangang, adjacent to the Nangang Exhibition Center and connected to the Lalaport shopping mall.
We are seeking an experienced, commercially driven General Manager to lead the property's performance, uphold brand standards, and strengthen the franchise partnership. This role is ideal for a leader with deep Taiwan market knowledge and strong sales & marketing capabilities.
Key Responsibilities
1. Business & Commercial Leadership
- Drive top-line performance and profitability with a strong focus on revenue generation, demand segmentation, and channel optimisation.
- Develop and execute property-level sales, marketing and distribution strategies, with emphasis on MICE, corporate long-stay, and retail transient segments.
2. Operational Excellence
- Oversee day-to-day operations to ensure service quality, brand compliance, operational efficiency, and guest satisfaction.
- Maintain robust relationship with the owners and leading the operational teams.
- Ensure compliance with Ascott brand standards, safety requirements, and audit expectations.
3. Stakeholder Management
- Act as Ascott's brand custodian, ensuring the property operates in alignment with brand standards and delivers consistent ASR Members and guest experiences.
- Build a strong partnership with the owner through effective communication, business reviews, performance discussions and alignment on strategic initiatives.
- Collaborate closely with Ascott's Franchise Support on performance reporting, quality assurance, revenue management, marketing, and training.
4. People Leadership
- Lead, mentor and develop the on-property team to deliver high service standards and operational excellence.
- Foster a culture of accountability, teamwork and continuous improvement.
- Champion Ascott's service philosophy and deepen employee engagement.
Qualifications & Experience
- Minimum 10 years of hospitality experience, with at least 5 years as General Manager.
- Strongly preferred: Experience working in Taiwan, with understanding of local regulations, labour market and operating environment.
- Candidates currently in a No.2 role (Hotel/Residence Manager) will also be considered if they demonstrate readiness for a step-up.
- Sales & Marketing experience strongly preferred, especially in corporate, MICE and long-stay segments.
- Demonstrated ability to drive commercial performance in competitive markets.
- Proven experience working with franchise owners, asset-light operators, or multi-stakeholder environments is an advantage.
- Excellent leadership, communication and interpersonal skills.
- Fluent in Mandarin and English (written and spoken).
