Functional Business Analyst

Responsibilities:

Functional Business Analyst Responsibilities

• Lead discovery to assess business needs, existing capabilities, gaps, constraints and dependencies.
• Translate business needs into requirements, user stories, process designs and functional specifications.
• Define capability scope, customer/user journeys and capability-to-feature-epic mappings.
• Coordinate requirements and solution design across business, design, technology, operations and testing teams.
• Challenge assumptions, clarify needs versus wants, and drive alignment on scope and solution outcomes.
• Prepare the solution plan, ITC document and supporting artefacts.
• Manage requirements, scope, risks, changes, dependencies and end-to-end traceability.
• Assess operational impacts and support implementation readiness.
• Support SIT/UAT preparation, test-case validation, defect triage and requirement clarification.

Requirements:
More than 10 years of Functional Business Analyst experience, including digital banking implementation.

Experience across at least five full project delivery cycles.

Ability to independently:

• Research existing documentation, processes, systems and organisational knowledge.
• Interview stakeholders and subject-matter experts to uncover existing capabilities and constraints.
• Translate business needs into functional and non-functional requirements.
• Differentiate business needs from stakeholder wants and constructively challenge assumptions.
• Develop user stories, process designs and functional specifications.
• Facilitate alignment across business, design, technology, operations and testing teams.
• Advise stakeholders on solution options, trade-offs, risks and dependencies.
• Manage scope, changes, risks, dependencies and requirements traceability.
• Assess operational impact and support implementation readiness.
• Support SIT and UAT planning, defect triage and requirement clarification.
• Drive decisions and outcomes while working under tight timelines.
• Strong stakeholder management, analytical, communication, facilitation and documentation skills.

Experience in Agile delivery and regional banking projects is preferred.


Key Domain/ Technical Skills:
Experience in digital banking is mandatory

Experience in one or more of the following domains will be advantageous:

• Wealth, including equity trading, unit trusts, bonds and CPF Investment Schemes.
• Online fraud and fraud monitoring.
• Credit cards and card services.
• Domestic or cross-border payments