Fulfillment Project Manager
Description & Requirements
who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
a day in the life
- Lead the end-to-end planning and execution of DC and logistics projects, primarily in APAC
- Develop detailed project plans, set milestones, and ensure alignment with regional and global logistics objectives.
- Manage project budgets, timelines, and resources, ensuring adherence to scope and stakeholder requirements.
- Collaborate with cross-functional teams, including operations, IT, finance, and procurement, to ensure successful project delivery.
- Engage with external carriers and logistics providers to ensure seamless project integration and implementation.
- Act as the primary point of contact for internal stakeholders and carriers, providing regular updates on project status and resolving issues as they arise.
- Oversee the implementation of new DC and fulfilment capabilities in our supply chain network, ensuring integration with existing systems (such as TMS and WMS).
- Work closely with carriers to align on service expectations, optimize routes, and improve delivery performance.
- Support performance post-implementation to identify areas for improvement and ensure compliance with service-level agreements (SLAs).
- Identify and mitigate risks associated with multi-carrier logistics operations, including delays, capacity issues, and regulatory compliance challenges.
- Provide regular project updates to senior leadership, highlighting key metrics and any potential risks or deviations from plan
- Value add:
- Experience with 3rd party logistics organizations and project management
- Develop and enhance outbound logistics processes and carrier strategies through technology, automation, and data analytics.
- Lead initiatives to reduce costs, improve delivery times, and enhance service quality for outbound supply chain.
- Work with global and regional teams to ensure consistency in the multi-carrier program in EMEA, APAC and China sharing best practices and lessons learned.
qualifications
- At least 5-8 years of Project or Program management experience.
- Experience with WMS (Manhattan), Multicarrier Parcel Engine technology solutions (like Nshift, Centiro) and their delivery and operational support are value add
- Strong understanding of the APAC supply chain landscape, including regulatory requirements and carrier networks.
- Proven experience in carrier negotiations and contract management.
- Demonstrated ability to lead cross-functional teams and manage multiple stakeholders.
- Strong problem-solving skills, with the ability to adapt to rapidly changing environments.
- Excellent communication and interpersonal skills, with fluency in English (additional languages in Chinese, Korean, or Japanese are a plus).
- Project management certification (PMP, PRINCE2) are preferred.
- Preferred familiarity with e-commerce logistics and last-mile delivery solutions.
- Preferred experience with distribution and logistics program strategy (in APAC, China or EMEA)
must haves
- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
- Communicates with honesty and kindness, and creates the space for others to do the same.
- Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Fosters connection by putting people first and building trusting relationships.
- Integrates fun and joy as a way of being and working, aka doesn't take themselves too seriously.
In-person collaboration and/or office-based work is necessary or important for the role. Work is mainly performed onsite, 4-5 days per week depending on role requirements.
beyond the paycheck (benefits & perks)
At lululemon, we care for and invest in the whole person - body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.
Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
learn more about what it's like working for lululemon in our Asia-Pacific markets:
#LI-GC1 #LI-Onsite
