The Front Office Supervisor leads daily Front Desk operations to ensure seamless guest service delivery. You will drive team performance, manage room inventory, and uphold service excellence to enhance guest satisfaction and operational efficiency.
Responsibilities:
- Lead the Front Desk team to deliver smooth, efficient reception operations during shifts
- Collaborate with theDuty Manager to review and optimize staffing rosters for maximum operationalefficiency
- Support the Guest Service Executive in resolving operational issues promptly to maintain servicequality
- Manage room inventory and allocations in accordance with hotel directives, planning arrivals with attention to special guest requests
- Coordinate daily with housekeeping to ensure timely room cleaning, guest departures, and VIP arrivals processing
- Update and expertly operate the PMS (Opera) system for Front Office functions and train team members on its use
- Foster strong working relationships within the team to ensure professional, warm guest greetings aligned with the Heartist service culture
- Identify guest needs accurately and direct requests to the appropriate personnel for swift resolution
- Monitor team performance standards and report operational issues or concerns proactively
- Assist the Duty Manager in handling guest requests and complaints to ensure guest satisfaction
- Train new and existing team members to uphold service standards and operational procedures
- Act as a Loyalty Ambassador by promoting Accor Live Limitless (ALL) and ALL Plus programs consistently
- Support the Assistant/Front Office Manager in monitoring and verifying retro-claims foraccuracy
- Champion the implementation of the Accor Vision and actively demonstrate Accor Values in daily operations
Requirements:
- Bachelor's Degree or Diploma in Hospitality Management or equivalent
- Minimum of 3-5 years of relevant experience in a similar capacity
- Previous experience in a similar leadership role is an asset
- A service-focused personality is essential
- Prior experience working with Opera or a related system
- Strong interpersonal and problem-solving abilities and the ability to lead by example
