Field Services Engineer

Job Description

1. Equipment Installation & On-site Customer Service

Install, position, wire, assemble, and commission EFEM systems and related automation equipment.

Perform equipment start-up, commissioning, Site Acceptance Test (SAT), and customer acceptance.

Provide on-site troubleshooting, corrective maintenance, and preventive maintenance services.

Analyze equipment failures, identify root causes, and implement corrective actions.

Provide timely technical support to meet customers production schedules and minimize equipment downtime.

2. Equipment Testing & System Integration

Collaborate with Software, Electrical, and Mechanical Engineering teams on equipment integration and validation.

Perform functional testing of Robots, Load Ports, Aligners, Vision Systems, SECS/GEM communication, PLCs, and related automation modules.

Verify equipment performance against design specifications and customer requirements.

Support Factory Acceptance Test (FAT), Site Acceptance Test (SAT), and other equipment validation activities.

3. Customer Technical Support

Provide customer training on equipment operation, maintenance, and troubleshooting.

Respond to customer technical inquiries and provide effective solutions and recommendations.

Build and maintain strong customer relationships to ensure high customer satisfaction.

4. Cross-functional Collaboration

Work closely with Mechanical, Electrical, Software, Manufacturing, and Quality teams to resolve technical issues efficiently.

Communicate customer feedback and field issues to the R&D team to support continuous product improvement.

Assist in developing and maintaining standard operating procedures (SOPs) for equipment installation, maintenance, and service.

5. Outsourced Service Team Leadership & Technical Guidance

Lead, supervise, and provide technical guidance to outsourced service engineers during equipment installation, maintenance, and field service activities.

Plan daily work assignments, manpower allocation, and project schedules for outsourced service teams.

Provide technical training on equipment operation, troubleshooting, and maintenance to outsourced personnel.

Serve as the primary technical interface between outsourced service teams and the company, coordinating field activities and ensuring successful project execution.

6. Project Support

Support domestic and international equipment installation, commissioning, and field service activities.

Complete equipment delivery, installation, and customer implementation according to project schedules.

Support New Product Introduction (NPI), equipment validation, and customer-site testing.