Field Service Manager

Onsite a Japanese semicon manufacturer.

Global Field Service Site Manager - Kaohsiung

(全球裝機專案經理 - 高雄)

Responsibilities:

• Travel: Willing to travel outside Taiwan for training and deployment. Flexible to travel to Europe, Japan, US & Korea depending on project requirements.
• Project - T0 to T2 (Milestones of Semicon - Equipment installation): T0 | Tool Arrival / Pre-Installation (Tool Move-In), T1 | Installation & Hookup Complete, T2 | Qualification & Acceptance.

Process Qualification & Tool Release

• Lead tool qualification activities (IQ / OQ / PQ) post start-up
• Execute and support process tuning, calibration, and recipe validation
• Ensure tool meets performance specifications before handover to production

Process & Equipment Stabilization

• Monitor and improve tool stability and performance metrics
• Support initial production ramp and yield stabilization
• Identify and mitigate process variations and equipment drifts

Customer & Stakeholder Engagement

Act as technical interface with customer engineering teams

Support customer during:

• Tool acceptance
• Process qualification milestones
• Provide technical guidance, training, and best practices

Continuous Improvement

Drive initiatives to improve:

• Tool uptime and reliability
• Process performance and efficiency

Identify opportunities for:

• Standardization
• Checklist optimization
• Best practice documentation

Documentation & Compliance

Maintain:

• Qualification reports
• Process validation records
• Troubleshooting logs and RCA reports

Min. Qualifications:

• B.S. & above in Electrical / Electronics / Mechanical / Mechatronics or related discipline
• 5 – 8+ yrs of exp. in Semiconductor FAB / Field Service / Equipment Engineering
• Proven exp. in Tool start-up, Process qualification, and Sustaining support
• Strong communication skills (English + Customer-facing exp.) Especially on spoken & written English. TOEIC >550 or equivalent certificate.
• Exp. working in Global Fab environments & Cross-functional teams
• Oracle Agile Recipe Management
• Exp. w/ AI tools (e.g. Gemini, Copilot, ChatGPT, etc.)

Preferred Qualifications:

• Strong expertise in one or more modules: Lithography / Dry Etch / Thin Film / Diffusion / Metrology / Wet

In-depth knowledge of:

• Process qualification (IQ/OQ/PQ) and Tool acceptance procedures
• Equipment performance parameters and Process interactions
• Advanced troubleshooting (Hardware + Process level)

Hands-on exp. in:

• Recipe setup, Calibration, and Process tuning
• Fault diagnostics across Subsystems (Mechanical, Electrical, Vacuum, Gas, RF, Optics etc.)

Good understanding of:

• SPC, Yield impact, and Process stability
• Software interfaces, Alarms, Logs, and System diagnostics tools

Added Advantage:

• Exp. working w/ OEMs or leading Semiconductor Fabs
• Knowledge of Process integration and Yield improvement initiatives
• Exposure to Customer acceptance testing and Audits

Other qualifications

• Bilingual capability is required (Mandarin & English). Mandarin speaking/reading is essential skill in HCLTech Taiwan.
• Taiwan APRC is required w/ expat.

Please Apply w/ your updated English CV over HCLTech portal: https://careers.hcltech.com/

Search by Keyword: 157111

along w/ below details to share here on LinkedIn in parallel.

1. Total Years of Related working exp. -
2. Expected Annual Salary -
3. Notice period to join -

-Why Us:

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

Company page - https://www.hcltech.com/about-us