Field Service Manager - Etching System
(Based in Hsinchu)
Summary:
The Field Service Site Manager is responsible for overseeing and coordinatingField service operations to ensure the effective delivery of services to customers. This role involves managing the team of field technicians, scheduling service visits, monitoring performance metrics, and ensuring customer satisfaction. The Field Service Site Manager will work closely with internal teams to align service strategies, address operational challenges, and implement process improvements.
Responsibilities:
- Lead, mentor, and manage the Field service teams to achieve high Performance and Productivity.
- Develop and implement Service schedules, ensuring Timely and Efficient completion of all field activities.
- Monitor service Delivery, Resolve escalated customer issues, and maintain strong customer Relationships.
- Provide Technical guidance and Troubleshooting support to resolve Installation and Start-up Issues efficiently.
- Collaborate with internal stakeholders to align on Service objectives and Optimize resource allocation.
- Track and report on Key Performance Indicators (KPIs) to Drive continuous improvement.
- Ensure Compliance with company Policies, Safety standards, and Regulatory requirements.
- Frequent Business Travel within Taiwan
- Co-work with TET, HCLTech - Taiwan & India Teams
- Ref.: Tokyo Electron Taiwan (TET) = TEL
Qualifications:
- B.S. in Engineering, or a related field preferred.
- 10-12 yrs of proven exp. in Field Service Management or a similar Leadership role.
- Strong Organizational, Communication, and Problem-solving skills.
- Ability to manage Multiple priorities and adapt to Changing environments.
- Willingness to Business Travel within Taiwan as required.
- The ideal candidate will demonstrate strong Leadership abilities, a commitment to exceptional customer service, and the capability to Drive operational excellence within the Field service teams.
- Ability to Speak & Write in English or Japanese & Mandarin fluently & idiomatically. (TOEIC >650 or equivalent certificate, JLPT N1)
- Exp. w/ AI tools (e.g. Gemini, Copilot, ChatGPT, etc.)
Other qualifications
- Bilingual capability is required (Mandarin & English or Japanese). Mandarin speaking/reading is essential skill in HCLTech Taiwan.
- Taiwan APRC is required w/ expat.
Please Apply w/ your updated English CV over HCLTech portal: https://careers.hcltech.com/
Search by Keyword: 145716
along w/ below details to share here on LinkedIn in parallel.
- Total Years of Related working exp. -
- Expected Annual Salary -
- Notice period to join -
-Why Us:
At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
Company page - https://www.hcltech.com/about-us
