Job Responsibilities
- Responsible for installation, maintenance and repair for ZEISS products to meet the requirements from customers
- Build good relationships with customers and provide timely responses to all requests from both internal and external customers.
- Be able to self-directed learning, independent thinking, and collaboration with team.
- On-call duty shift and on-site repair are required.
- Homebase is Hsinchu, cross region support depending on business needs.
Main Task
- Work and perform in compliance with company's regulations and requests.
- Perform Technical Field Service activities
- Installation and commissioning of equipment
- Troubleshooting, repair, and maintenance
- Escalation support
- User Training / Customer Training
- Providing sales support
- All necessary reporting as per company policy
- Demonstrate customer service skills and knowledge with a high level of passion and dedication.
- Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude.
- Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range
- Provides documents activities performed utilizing the required format, such as service report, technical report, etc.
- Develop and maintain relationships with customers to achieve the highest possible levels of customer satisfaction.
- Respond to satisfaction surveys, working to resolve customer care issues.
- Provide timely response to all requests from both internal and external customers.
- Perform necessary administrative paperwork in complete and accurate manner.
- Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment.
- Feedback in time on product quality issues on site, as well as marketing information to the company.
- Ensure direct reports maintain company-issued test equipment and support tools.
- Perform other related duties and responsibilities as assigned
Education/Experience
- Bachelor or above degree in industry technology relevant. Major in mechanical and electrical is preferred.
- 3 years of relevant working experience, prefer on installing, troubleshooting industrial electronics, machines or computer systems
- Previous mask repair machine installation and troubleshooting experience is a plus.
- Familiar with E-beam system is a plus
- Excellent communication and customer service attitude is required.
Skills
- Microsoft operating system knowledge is required
- Be able to function independently, be self-motivated and yet be part of a team.
- Good command of written and spoken English
- Willingness to travel domestic and internationally.
- Liaison work involves spare parts ordering, shipment, installation and after sales service which interact between sales, logistics, customers and application specialists etc.
