Field Service Engineer

We are seeking a Field Service Engineer who is part of the Rapid Support Team that provides technical support, on-site installations, troubleshooting, training, services and repair of complex equipment and systems. Manage installation and repairs of Liquid and Dry Ozone and Residual Gas Analyzer (RGA) products for TSMC and other key accounts. This position is to be based in Taiwan

Education And Experience

• Typically requires a minimum of 2 - 4 years of related experience.
• Minimum 2 years in semiconductor industry, vacuum or wet etching equipment service related
  
  

Special Skills And Abilities

• To perform this job successfully, an individual should have excellent phone and computer skills (Word, Excel, Outlook, and PowerPoint).
• Works with integrity and ethically and is able to inspire the trust of others.
• Strong business, analytic, interpersonal, and communication skills
• Motivated, self-driven, positive approach to problem solving.
  
  

Ability to succeed in a fast-paced, rapidly changing, high tech environment

• Provides highly visible customer support through the performance of on-site installation, servicing and repair of complex equipment and systems.
• Checks out and approves operational quality of system equipment.
• Instructs customers in the operation and maintenance of the system.
• Serves as company liaison with customer on administrative and technical matters for assigned projects.
• Responsible for operational quality of system equipment. Learn and practice all MKS internal systems, internal process and procedures particularly Customer Support service and system guidelines, process and procedures.
• Customer focused and competitive mindset (ownership, proactive, take one step in advance).
• Carry out professional on-site or remote support activities and close service calls effectively and efficiently in accordance with MKS procedures and standards
• Carry out quality installation, Preventive Maintenance (PM), system trouble shooting according to schedule.
• Make right judgment and decision on tools and methods used to resolve technical problems and issues.
• Weekly report to direct manager and timely escalation of issues and problems according to MKS standards and guidelines.
• Manage and handle spare parts effectively and efficiently according to MKS standards and guidelines.
• Share products knowledge and gained experience with other employees through knowledge sharing sessions, on-site activities, etc.
• Participate to achieve customer satisfaction and achieve competition mindset by finding out and communicating to managements the needs and requirements of customers and competitor activities. Participate and take on additional assignments and projects as required.
• Work as a team with other colleagues in other divisions, product lines and departments.
• Must be willing to work in semiconductor clean room environment