Field Service Engineer

Esco Lifesciences Group is improving lives through science! Headquartered in Singapore, expanded globally with factories and offices in 43 locations around the world, Esco is building a synergistic ecosystem of life science tools, diagnostics, therapies, and technologies to improve human lives.

With nearly 50 years of history and a strong foundation in Singapore, Esco is a dynamic, fast-growing, mid-sized multinational organization that bridges East and West. We offer a diverse, inclusive, and globally connected environment where you'll collaborate with top experts and visionary clients worldwide. As we accelerate our global expansion, you'll have the unique opportunity to grow your career in tandem with the company, driving innovation and shaping a healthier, more equitable, and resilient future.

About the role.

We are seeking a Field Service Engineer to support the installation, qualification, maintenance, and servicing of laboratory, life science, and cleanroom equipment across our client base.

This role involves working with equipment such as biosafety cabinets, laminar flow units, fume hoods, incubators, and ultra-low temperature freezers, ensuring optimal performance, regulatory compliance, and reliable technical support.

Key Responsibilities

• Install, commission, and qualify laboratory equipment at client sites

• Perform IQ/OQ testing and verify airflow performance, HEPA filter integrity, and system functionality

• Conduct airflow testing, smoke studies, particle counts, and equipment calibration

• Perform preventive maintenance and troubleshoot electrical, mechanical, and control system faults

• Replace components such as filters, fans, sensors, UV lamps, and control boards

• Provide technical support and training to end users on equipment operation and care

• Complete service reports, qualification documentation, and calibration certificates

• Ensure all work complies with GMP, GLP, and biosafety standards

Requirements

· Field service support for Esco products

· Handle all breakdown calls in the earliest response time

· Ensure a high level of customer satisfaction and effectively manage customer expectations

· Prepare field service reports and related documentation.

· Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair

· Responsible for decisions when to instigate the escalation process in order to resolve a customer concern/issue.

· Perform troubleshooting, commissioning, and certification of units promoted

· Provides effective teamwork, building a strong relationship with customer contacts

· Carry out hands-on training for field service organizations internationally when needed

· Ability to perform tasks as required or assigned by management.

Advantageous:

• Experience with biosafety cabinets, containment systems, or cleanroom validation

• Experience performing IQ/OQ, HEPA testing, or equipment calibration