An innovative high-tech equipment manufacturer serving the global optical communications, semiconductor, and AI infrastructure sectors is expanding its presence in Taiwan and seeking experienced Field Service Engineers to support customers across the region.
This is an exciting opportunity to join a rapidly growing technology company operating at the forefront of optical transceiver alignment, precision automation, photonics, and next-generation networking technologies. The successful candidate will play a critical role in supporting advanced manufacturing equipment used by leading global technology organizations.
Position Overview
As a Field Service Engineer, you will be responsible for the installation, commissioning, maintenance, troubleshooting, and technical support of highly specialized precision equipment deployed at customer sites throughout Taiwan.
You will work closely with customers, local operations, and global engineering teams to ensure maximum equipment uptime, performance, and customer satisfaction.
Key Responsibilities
- Install, commission, and support advanced precision manufacturing equipment at customer facilities.
- Perform preventive maintenance, diagnostics, repairs, and troubleshooting activities.
- Provide on-site technical support and rapid issue resolution.
- Support equipment performance optimization and operational efficiency improvements.
- Deliver equipment operation training and technical guidance to customer personnel.
- Act as a trusted technical partner for customers throughout the equipment lifecycle.
- Collaborate directly with customer engineering and manufacturing teams.
- Maintain strong customer relationships through proactive communication and support.
- Ensure high levels of customer satisfaction and service quality.
- Work closely with engineering, R&D, and technical support teams.
- Provide feedback on equipment performance, recurring issues, and customer requirements.
- Support continuous product improvement initiatives.
- Prepare service reports and maintain accurate technical documentation.
Requirements
- Experience in Field Service, After-Sales Service, Equipment Maintenance, Commissioning, or Technical Support.
- Hands-on experience with precision manufacturing equipment within one or more of the following sectors: Optical Communications, Photonics, Semiconductor Manufacturing, Semiconductor Packaging, Display Manufacturing, Advanced Electronics Manufacturing.
- Strong troubleshooting and diagnostic capabilities.
- Traditional Chinese language proficiency.
- Willingness to travel extensively within Taiwan.
Preferred
- Experience with optical transceiver manufacturing equipment, alignment systems, photonics equipment, or optical communication technologies.
- Experience supporting semiconductor production, testing, inspection, packaging, metrology, or automation equipment.
- Exposure to high-precision motion systems, robotics, automation, vision systems, or advanced manufacturing technologies.
- English communication skills.
- Experience supporting Tier-1 technology or semiconductor customers.
What We Offer
- Opportunity to work with cutting-edge technologies supporting AI infrastructure, optical communications, and next-generation networking solutions.
- Exposure to advanced precision equipment used by global technology leaders.
- International collaboration with engineering and technical teams.
- Competitive salary package with performance-based incentives.
- Long-term career development within a fast-growing technology environment.
Frequent travel to customer sites throughout Taiwan will be required, with occasional international travel for training and technical collaboration.
This position is ideal for a technically strong, customer-focused engineer who enjoys hands-on problem solving and supporting advanced manufacturing technologies in a dynamic international environment.
