Technical Support & Troubleshooting
- Deliver technical and product presentations, providing pre-sales support to customers.
- Troubleshoot issues (including log analysis, tracing, and on-site testing) to identify root causes of field problems.
- Document failure reports, propose solutions or workarounds, and escalate internal defects in a structured manner.
- Assist customers in developing new wireless applications (e.g., test scripts, application notes, design guidelines).
Customer & Partner Engagement
- Collaborate with stakeholders to meet design-win targets and drive revenue growth.
- Provide exceptional customer support, along with product and technical training for distributors and customers.
- Build and maintain strong relationships with customers technical and management teams.
- Work with internal teams to log defect reports, identify solutions/workarounds, and ensure timely resolution for customer satisfaction.
Field & Regional Support
- Travel within assigned regions to:
- Support customers R&D teams with onsite troubleshooting, development assistance, and roadmap discussions.
- Engage with indirect sales channels, conduct workshops, and deliver training sessions
- Conduct the onsite project review upon the customer requests (mainly to U.S)
Project & Business Management
- Present Telit Cinterions product portfolio to sales teams and customers, offering pre-sales support.
- Coordinate technical support and recommend appropriate support packages for key customers.
- Proactively monitor direct and distributor business by closely collaborating with customer partners.
- Evaluate, prioritize, and manage customer requirements for internal processing.
- Provide technical support during RFI/RFQ processes.
Key Competencies
- Strong communication and project management skills.
- Results-driven, self-disciplined, proactive, and able to manage multiple priorities/timelines.
Requirements & Qualifications
Instructions:List 5-6 key qualifications for the role, including education, certifications, years of experience, and essential skills. Be as specific as possible to ensure clarity.(Examples provided below.)
Education & Background
- Required Degree: Bachelors or Masters in Electrical/Electronic Engineering or a related field.
- Experience: 510 years in the wireless industry, semiconductor sector, or embedded design & development.
Technical Expertise
- Strong understanding of IoT market trends and key verticals (e.g., Security, Healthcare, Energy, POS).
- Knowledge of wireless communication technologies (GSM/WCDMA/LTE/5G) and 3GPP standardization (e.g., Rel. x).
- Familiarity with Android & embedded Linux, embedded SW concepts, and programming languages (C/C++/Python).
- Knowledge of HW/SW development processes; experience with factory production is a plus.
- Understanding of IoT security and related services.
- Understanding of regulatory compliance and MNO approval processes.
Communication & Soft Skills
- Fluent in English (written & spoken) with excellent internal and customer-facing communication skills.
- Strong presentation abilities and a customer-oriented mindset.
- Skilled in building and maintaining long-term customer relationships.
