We are seeking a talented individual to join our Fiduciary Operation team. This role will be based in Taiwan.
We will count on you to:
Billing and Invoicing
- Review billing requirements to ensure accuracy, completeness, and compliance with company policies before finalizing invoices.
- Prepare and issue accurate invoices promptly to support timely revenue recognition.
- Coordinate with internal teams such as Placement, Policy Servicing, and Business Units to resolve billing discrepancies within agreed turnaround times.
- Support internal and external audit requests by providing necessary billing documentation.
- Maintain adherence to billing procedures, policies, and compliance standards.
Credit Control and Collections
- Monitor accounts receivable and follow up on overdue payments through professional and courteous communication via phone and email.
- Investigate and resolve billing discrepancies or disputes in collaboration with clients and internal stakeholders.
- Maintain accurate records of collection activities, customer interactions, and payment statuses.
- Assist in processing client requests for refunds, adjustments, or payment arrangements.
- Coordinate with accounting teams to ensure accurate posting of payments and adjustments.
- Escalate complex or unresolved credit issues to senior management as appropriate.
- Prepare and submit regular reports on collection progress, delinquent accounts, and credit control activities.
Compliance, Reporting and Continuous Improvement
- Ensure all billing and credit control activities comply with company policies, legal guidelines, and industry standards.
- Maintain documentation and records to support audit and compliance requirements.
- Continuously improve processes to enhance billing accuracy and collection efficiency which include but is not limited to participation in automation, AI, data management initiatives.
What you need to have:
- Education: Bachelor's degree in Finance, Accounting, Business Administration, or related field preferred.
- Experience: 1-3 years in billing, credit control, accounts receivable, or related financial operations.
- Strong communication and negotiation skills with the ability to handle sensitive client interactions professionally.
- Solid understanding of billing processes, credit control principles, and basic accounting.
- Proficiency in MS Office (Excel, Word) and familiarity with billing and collection software.
- Detail-oriented with strong organizational and problem-solving abilities.
- Ability to work under pressure, manage multiple priorities, and meet deadlines.
- Team player with a proactive approach to resolving issues and improving processes.
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being
Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.
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