Job Description

Looking for a role where what you do can genuinely make a difference

Be part of our team and help make every patient's experience a little better. From understanding patient feedback to supporting service improvement initiatives, you'll get to work behind the scenes to make healthcare experiences smoother, better and more patient-focused!

Job Responsibilities

Manage and follow up on patient feedback, ensuring issues are addressed promptly and effectively
Work with different teams to identify service gaps and support improvements to the overall patient experience
Coordinate service excellence projects, programmes and events
Conduct patient satisfaction surveys and support focus group discussions
Analyse feedback trends and identify areas for improvement
Assist with creating and maintaining data dashboards to track service satisfaction and feedback
Prepare insights and reports for hospital committees and workgroups
Support initiatives that strengthen the organisation's service culture and patient engagement
Perform other duties and projects as assigned

We're looking for someone who:

Enjoys working with people and communicating with different stakeholders
Has strong communication and interpersonal skills
Is comfortable handling feedback and resolving service-related issues
Can analyse information and turn feedback into practical improvement ideas
Is organised, proactive and able to manage multiple projects
Has an interest in customer experience, healthcare, service excellence or quality improvement

All interested candidates are invited to email your resume in MS Word format to:

[Confidential Information]

Jenny Ng Zhern Ing

Outsourcing Team
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview.