Role Summary
The Facilities Coordinator (Finance) is responsible for governance and administration of finance, sourcing, compliance, and systems updates, enabling the Workplace Experience team to focus on occupant engagement. This role serves as the primary point of contact for landlords, vendors, and client partners, creating a stable operational foundation at the site level while driving consistent implementation of account initiatives.
Key Responsibilities
Financial Operations
- Manage daily financial operations and invoice transactions for client and JLL
- Input payment information into systems with accuracy
- Liaise with regional teams on financial issues and ensure compliance with financial processes and controls
- Assist the Workplace Location Lead with budget planning and management
- Ensure data integrity across all financial systems and conduct periodic audits
Operations Management
- Act as the primary point of contact for building landlords and key service vendors
- Issue work orders, track vendor performance, and ensure contractual obligations are met
- Coordinate with vendors to perform a wide range of facilities-related services
- Liaise with Technical and Engineering services as required
- Ensure filing and compliance matters are current and documents are maintained in good order
- To undertake continuous floor inspections ensure cleanliness and maintenance is correct
Reporting & Compliance
- Conduct data analysis and reporting when necessary
- Generate reports and conduct presentations as per service delivery requirements
- Ensure meeting or exceeding SLA/KPI scores
- Review and spot-check supplier/service provider performance against contractual obligations
- Ensure up-to-date information on client's Property Services SharePoint
- Support internal and external audits for both client and JLL as required.
Continuous Improvement & Client Support
- Drive cost-saving mindset that delivers value at every service level
- Support regional initiatives such as user experience programs and JLL system roll-outs
- Implement and provide feedback on operational procedures and performance measures
- Identify and escalate risks to the Site Lead when necessary.
Experience & Qualifications
- 3 years + of experience in Facilities Management, Hospitality, Corporate Services, or a related field
- Proven experience in financial administration, invoice processing, and procurement.
- Proficiency with Microsoft Excel, Word, and PowerPoint
Working knowledge of finance/procurement and facilities workflows (e.g., invoice processing, vendor coordination, work orders)
