Executive, Quality & Risk Management

Job Summary

The Executive, Quality & Risk Management supports the organisation-wide Quality & Risk Management function in strengthening quality assurance, risk management, regulatory compliance, incident management, corrective-action tracking, quality indicatorsand policy/SOP governance.

The role works across clinical and non-clinical departments and supports the Manager, Quality & Risk Management in maintaining appropriate organisational governance, monitoring systems and follow-up mechanisms.

The position is not limited to clinical quality and is expected to support quality, risk and compliance activities across the whole organisation.

Key Responsibilities

1. Quality Assurance

. Support the development and implementation of JEH's quality management framework.

. Coordinate internal quality audits and reviews across departments.

. Maintain audit schedules, findings and follow-up actions.

. Track corrective and preventive actions arising from audits and reviews.

. Assist departments in improving processes and closing identified gaps.

2. Risk Management

. Support maintenance of the organisation-wide risk register.

. Coordinate periodic risk reviews with departments.

. Track risk mitigation actions, owners and completion timelines.

. Support identification and assessment of emerging operational, clinical, regulatory and organisational risks.

. Prepare risk-management updates and reports.

3. Incident Management &Follow-Up

. Maintain central tracking of incidents and follow-up actions.

. Support incident reviews, root-cause analysis and investigation processes.

. Track corrective and preventive actions until closure.

. Monitor recurring trends and identify systemic improvement opportunities.

. Escalate overdue or significant actions to the Manager, QRM.

4. Regulatory Compliance

. Maintain an overview of applicable regulatory, licensing and accreditation requirements.

. Support departments in preparing for regulatory inspections, audits and assessments.

. Track regulatory findings and required follow-up actions.

. Maintain appropriate evidence and documentation of compliance activities.

5. SOP & Document Governance

. Support QRM's role as the organisation-wide custodian of JEH's SOP governance framework.

. Maintain the central SOP master register.

. Monitor SOP review dates, document owners, approvals and version control.

. Ensure obsolete documents are appropriately withdrawn or archived.

. Follow up with departments on overdue SOP reviews.

. Individual departments remain responsible for the professional and operational content of their respective SOPs, while QRM provides governance, document-control standards and oversight.

6. Quality Indicators & Data

. Support development and maintenance of organisation-wide quality indicators.

. Collect, consolidate and validate data submitted by departments.

. Prepare quality dashboards and management reports.

. Identify trends, recurring issues and areas requiring intervention.

. Follow up with departments on improvement actions.

7. Committee & Meeting Support

. Provide administrative and coordination support for quality, risk, compliance and related committees.

. Prepare agendas, presentation materials and reports.

. Record meeting discussions and action items where required.

. Track decisions and actions until completion.

8. Continuous Quality Improvement

. Support departments in improvement projects and process reviews.

. Facilitate appropriate quality-improvement tools and methodologies.

. Assist in developing action plans, timelines and measurement indicators.

. Monitor whether implemented improvements are sustained.

9. Audit & Action Tracking

. Maintain a central tracker covering:

. Internal audits

. External audits

. Regulatory inspections

. Incidents

. Root-cause analyses

. Corrective and preventive actions

. Risk mitigation actions

. SOP reviews

. Follow up proactively with action owners.

. Highlight overdue or high-risk items to management.

10. Training & Quality Culture

. Support quality, risk, compliance and SOP-related awareness programmes.

. Assist in developing training materials and staff communications.

. Promote an organisational culture of accountability, learning and continuous improvement.

Requirements

. Diploma or Degree in Healthcare Management, Quality Management, Nursing, Business, Risk Management or related discipline.

. Preferably2-4 years of experience in quality assurance, audit, healthcare operations, risk, compliance or a related field.

. Experience in healthcare, nursing homes, eldercare or social services would be advantageous.

. Familiarity with quality-assurance processes, audits, incident management, root-cause analysis and document control.

. Strong Excel, data-tracking and reporting skills.

. Able to work effectively across both clinical and non-clinical departments.

. Strong attention to detail and follow-through.

Key Competencies

. Analytical thinking

. Attention to detail

. Quality and risk awareness

. Audit and compliance mindset

. Data management

. Documentation and reporting

. Follow-up and accountability

. Problem solving

. Communication

. Cross-functional collaboration

. Integrity and independence