EUV Service Engineer

【Main Task】

• Shift works required.

• Work and perform in compliance with company's regulation and request.

• Perform Technical Field Service activities

-Installation and commissioning of equipment

-Troubleshooting, repair, and maintenance

-Escalation support

-User Training / Customer Training

-Providing sales support

-All necessary reporting as per company policy

• Demonstrate customer service skills and knowledge with a high level of passion and dedication.

• Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring

• Machines utilizing mechanical and electronic aptitude.

• Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range

• Provides documents activities performed utilizing the required format, such as service report, technical report, etc.

• Develop and maintain relationship with customer to achieve the highest possible levels of customer satisfaction.

• Respond to satisfaction surveys, working to resolve customer care issues.

• Provide timely response to all requests from both internal and external customers.

• Perform necessary administrative paperwork in complete and accurate manner.

• Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment.

• Feedback in time on product quality issues on site, as well as marketing information to the company.

• Ensure direct reports maintain company-issued test equipment and support tools.

• Perform other related duties and responsibilities as assigned

【Education】

• A university degree in optics/mechatronics with professional experience or are a technician/master craftsman with several years of experience in optics or mechatronics

• A sound knowledge of the analysis of the dynamic behavior of mechanical systems and have at least a basic knowledge of Matlab

• TOEIC Listening & Reading score >750

【Experience】

• 3-5 years of experience in the field of optics or precision mechanics

• Highly customer-oriented

• EUV experience is a plus

• MATLAB programming and troubleshooting skills is a plus

• Knowledge of different simulation techniques with help of common software to simulate dynamic systems

【Other skills】

• Microsoft operating system knowledge is required

• Be able to function independently, be self-motivated and yet be part of a team.

• Good command of written and spoken English

• Willingness to travel domestic and internationally.

• Liaison work involving spare parts ordering, shipment, installation and after sales service which interact be-tween sales, logistics, customers and application specialists etc.