Escalations Analyst, Search and Generative AI

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in data analytics, Trust and Safety, policy, cyber-security, or related fields.
• Experience working with analytical tools or data analysis (e.g., SQL, Business Intelligence/dashboards).

Preferred qualifications:

• Experience in content policy, anti-abuse, or customer support operations and in data analysis/coding (e.g., Python).
• Knowledge of international and geopolitical events and how they may impact a global company.
• Ability to work through ambiguity and grow in a fluid environment.
• Ability to work in cross-functional teams with stakeholders and executives along with excellent communication skills.
• Ability to work with sensitive content or situations and will be exposed to graphic, controversial, or upsetting topics or content.
• Excellent problem-solving skills, with attention to detail in a fluid environment