Experience Required
3–4 Years
Job Summar
yWe are seeking a proactive and customer-focused End User Computing (EUC) H&F Engineer to provide onsite deskside support for end users. The ideal candidate will have hands-on experience in troubleshooting Windows environments, Microsoft 365 applications, hardware/software issues, and supporting VIP users. The role requires excellent customer service skills, technical expertise, and the ability to work effectively in a fast-paced environment
.Key Responsibilitie
- sProvide End User Computing (EUC) / Deskside Support for end users
- .Install, configure, troubleshoot, and maintain Windows 10 and Windows 11 operating systems
- .Support and troubleshoot Microsoft 365 (O365) applications and related services
- .Deliver high-quality Concierge/VIP user support with a customer-centric approach
- .Diagnose and resolve desktop, laptop, hardware, and software-related issues
- .Support installation, configuration, and troubleshooting of end-user devices and peripherals
- .Provide basic troubleshooting and support for conference room devices, projectors, and meeting room setups
- .Assist users with meeting room facilitation and audio/video conferencing requirements
- .Perform SCCM client installation, troubleshooting, and basic support activities
- .Support user account-related activities through Active Directory
- .Troubleshoot basic networking issues affecting end-user connectivity
- .Accurately document incidents, service requests, troubleshooting steps, and resolutions in the ITSM tool (ServiceNow preferred)
- .Adhere to IT support processes, SLAs, and organizational standards
.Required Skills & Qualification
sTechnical Skill
- s3–4 years of experience in EUC / Deskside Support
- .Strong knowledge of Windows 10 and Windows 11 operating systems
- .Experience supporting Microsoft Office 365 applications
- .Hands-on experience in desktop/laptop hardware and software troubleshooting
- .Basic knowledge of SCCM client installation and troubleshooting
- .Basic understanding of Active Directory administration
- .Basic networking troubleshooting knowledge
- .Experience supporting conference room technologies and projectors
.Soft Skill
- sExcellent customer service and communication skills
- .Experience supporting VIP/Executive users
- .Strong problem-solving and troubleshooting abilities
- .Positive attitude with a customer-first mindset
- .Ability to work independently in an onsite support environment
.Preferred Skill
- sExperience working with ServiceNow (SNOW) or similar ITSM tools
- .Exposure to enterprise IT support environments and ITIL processes
.Work Mode
- l100% Onsite – Client Locatio
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