eMPF Centre Executive

Working Locations: / Wan Chai / Tsim Sha Tsui

Working Hours (5.5 days work): Mon to Fri 09:00-18:00 Sat 09:00-13:00

Your role:

• Provide counter service to walk-in and pre-booked customers at service centre
• Solve MPF related enquiries and complaints effectively
• Educate and promote digitalization (electronic way of MPF account management) with tablet and kiosk to the public
• Perform services according to company rules and relevant regulatory requirements

To succeed in this role:

• Form 5 or above with customer service / service counter experience
• Fresh graduates with good communication skills are also welcome
• Familiar with mobile applications and webpage usage (i.e. online application forms and searching information on government websites)
• Good communication and presentation skills and frontline experience
• Patient and enjoy team play
• Familiar with checking customer profile with back-office system
• Fluent in English or Mandarin is a plus