EM_Service Engineer

Main Tasks

• Perform technical field service activities, including:
• Installation and commissioning of equipment
• Troubleshooting, repair, and maintenance
• Escalation support
• User and customer training
• Providing sales support
• Carry out all necessary reporting in accordance with company policies.
• Ensure customer satisfaction and provide efficient service.
• Address customer service and support needs promptly, ensuring that open service issues are resolved without delay.
• Manage and maintain demo products to deliver excellent performance during demonstrations.
• Participate in in-service training programs (both internal and external).
• Report to the manager or factory on any product-related issues, including production standards, quality, and safety concerns.
• Collaborate on tasks involving spare parts, shipment, installation, and after-sales services while coordinating with sales teams, logistics, customers, and suppliers.
• Provide follow-up support for equipment installations to ensure smooth contract fulfillment.
• Offer technical advice on configuration selection, encompassing both hardware and software recommendations.
• Promote service agreements and identify potential after-sales business opportunities.
• Stay proactive in updating product and technical knowledge through training programs and workshops.
• Handle additional tasks as assigned by management.

Education

• An advanced degree (B.S. / M.S.) in Material Science, Physics, or Engineering related discipline

Requirements

• 3+ years relevant experience
• Customer-oriented and customer management skill
• Good communication skill
• Able to work under multitasking and high-pressure situations
• Knowledge of vacuum technology or electron optics is a plus
• Decisive, proactive and risk-taking
• Analytical and solution-oriented thinking