E-Commerce Manager – Taiwan
電商客戶經理(台灣市場)
Location: Taiwan
工作地點: 台灣
Department: E-Commerce / Sales & Marketing
部門: 電商 / 業務與行銷部
Employment Type: Full-time
聘僱類型: 全職
About the Role
關於此職位
We are looking for an experienced and commercially driven E-Commerce Manager to lead our online sales and platform operations in the Taiwan market. This role is ideal for someone with strong strategic thinking, hands-on e-commerce experience, and a sharp eye for performance data.
我們正在尋找一位具備豐富經驗且具商業敏銳度的 電商客戶經理,負責帶領品牌在台灣市場的線上銷售與電商平台營運。此職位適合具備策略思維、實務電商操作經驗,以及高度數據敏感度的人才。
You will be responsible for managing key e-commerce platforms, driving promotional campaigns, optimizing online sales performance, and ensuring a seamless customer experience. You will also work closely with internal teams and external partners to strengthen the brand's digital presence and accelerate growth across Taiwan's online market.
您將負責管理主要電商平台、推動促銷活動、優化線上銷售表現,並確保流暢的顧客體驗。您也將與內部團隊及外部合作夥伴密切合作,提升品牌數位能見度,並加速品牌在台灣電商市場的成長。
What You'll Be Responsible For
主要工作內容
1. E-Commerce Platform Management
1. 電商平台營運管理
- Manage the brand's day-to-day operations across major e-commerce platforms in Taiwan, including Shopee, Momo, and the official Shopify website
- Oversee product listings, pricing updates, inventory visibility, and campaign set-up
- Ensure smooth and accurate platform operations to support sales growth
- 負責品牌於台灣主要電商平台之日常營運,包括 Shopee、Momo 及品牌官方 Shopify 官網
- 管理商品上架、價格更新、庫存狀態與平台活動設定
- 確保平台營運順暢且準確,以支持業績成長
2. Sales Strategy and Promotional Planning
2. 銷售策略與促銷活動規劃
- Develop and execute annual, quarterly, and monthly e-commerce sales plans
- Lead promotional campaigns such as 618, Double 11, Double 12, and other brand-led campaigns
- Identify opportunities to improve online sales, visibility, and conversion
- 制定並執行 年度、季度及月度電商銷售計畫
- 主導 618、雙11、雙12 及其他品牌促銷活動
- 發掘提升線上銷售、品牌曝光及轉換率的機會
3. Order Fulfillment and Logistics Coordination
3. 訂單與物流協調管理
- Oversee daily order processing to ensure timely dispatch and delivery
- Work closely with warehouse and logistics teams to maintain shipping efficiency and inventory accuracy
- Coordinate returns, exchanges, and after-sales issues to ensure service quality
- 管理每日訂單流程,確保準時出貨與配送
- 與倉儲及物流團隊密切合作,維持出貨效率及庫存準確性
- 協調退貨、換貨及售後問題,確保服務品質
4. Customer Experience Management
4. 顧客體驗管理
- Respond to customer inquiries across e-commerce channels including Shopee, Momo, and the official website
- Handle order concerns, product questions, and after-sales support professionally
- Help maintain a strong brand image and positive customer experience
- 回覆 Shopee、Momo 及官網等電商通路的顧客詢問
- 專業處理訂單問題、商品諮詢及售後服務
- 協助維持良好品牌形象與正向顧客體驗
5. Data Analysis and Business Performance
5. 數據分析與營運績效管理
- Monitor and analyze sales performance, traffic, conversion rate, and customer behavior
- Use data insights to improve product assortment, promotions, and operating strategy
- Prepare reports and recommendations to support better commercial decisions
- 監測與分析 銷售表現、流量、轉換率及顧客行為
- 透過數據洞察優化商品組合、促銷活動及營運策略
- 製作報表並提出建議,以支持更有效的商業決策
6. Market and Competitor Monitoring
6. 市場與競品分析
- Track market trends and competitor activity across Taiwan's e-commerce landscape
- Recommend actions to improve platform performance, campaign effectiveness, and overall competitiveness
- 持續關注台灣電商市場趨勢及競爭品牌動態
- 提出優化平台表現、活動成效及整體競爭力的建議
What We're Looking For
職務需求
- At least 5 years of experience in e-commerce platform operations
- Strong hands-on experience with platforms such as Shopee, Momo, Shopify, or similar
- Proven ability to plan and execute online promotional campaigns
- Strong analytical skills with the ability to turn data into action
- Good cross-functional communication and project management capability
- Proficiency in Excel, Google Analytics, and e-commerce backend reporting tools
- Good English communication skills in speaking, writing, and listening
- 具備 5 年以上電商平台營運經驗
- 熟悉 Shopee、Momo、Shopify 等平台操作
- 具備規劃及執行線上促銷活動之能力
- 具備良好的數據分析能力,能將數據轉化為實際行動
- 具備良好的跨部門溝通與專案管理能力
- 熟悉 Excel、Google Analytics 及電商後台分析工具
- 具備良好的英文 聽、說、讀、寫 能力
Nice to Have
加分條件
- Experience in brand-side e-commerce or DTC brands
- Experience in the pet industry or consumer goods
- Familiarity with Shopify operations and digital advertising
- Strong understanding of Taiwan's e-commerce market dynamics and consumer behavior
- 具備 品牌端電商營運 或 DTC 品牌 經驗
- 具備 寵物產業或 消費品產業經驗
- 熟悉 Shopify 營運及數位廣告投放
- 深入了解台灣電商市場動態及消費者行為
Who You Are
我們希望您具備
- Commercially minded and highly responsive to e-commerce trends
- Strategic in thinking and hands-on in execution
- Data-driven, proactive, and results-oriented
- Organized, collaborative, and able to manage multiple priorities in a fast-paced environment
- 具備商業敏銳度,對電商市場趨勢高度敏感
- 具備策略思維,並能落實執行
- 以數據驅動決策,主動積極且成果導向
- 組織力強、善於協作,能在快速變動的環境中管理多項任務
Why Join Us
加入我們的理由
This is an exciting opportunity to play a key role in growing our brand in Taiwan's fast-moving e-commerce market. You will have the chance to shape online sales strategy, optimize platform performance, and directly contribute to business growth in a dynamic and consumer-focused environment.
這是一個能在台灣快速成長的電商市場中扮演關鍵角色的機會。您將有機會規劃線上銷售策略、優化平台表現,並在充滿活力且以消費者為核心的環境中,直接推動業務成長。
