EC Operation Manager

• Great company culture with harmonious working environment
• Market leader with strong brand awareness locally
  
  

About Our Client

Our client is one of Taiwan's largest retailers, recognized for its strong retail footprint, broad product portfolio, and growing digital commerce capabilities. The company operates a highly integrated omnichannel business model, serving consumers through a combination of large-format retail stores and e-commerce platforms. They are now looking for a E-Commerce Operations Manager to lead the company's online business growth and omnichannel retail strategy.

Job Description

• Develop and execute annual e-commerce business strategies, operating plans, and growth initiatives to achieve revenue, GMV, and profitability targets.
• Drive the overall performance of online sales channels, ensuring alignment with corporate objectives and customer needs.
• Identify new business opportunities, category expansion strategies, and digital growth initiatives to strengthen market competitiveness.
• Lead the development and execution of online-to-offline (O2O) strategies to create a seamless customer journey across digital and physical retail channels.
• Design and implement traffic-driving initiatives, membership programs, and customer loyalty strategies that enhance customer acquisition, retention, and lifetime value.
• Collaborate with retail operations teams to integrate customer data, marketing resources, and shopping experiences across all touchpoints.
• Lead e-commerce purchasing and category management activities to optimize product assortment, pricing strategy, and inventory planning.
• Partner closely with suppliers and internal merchandising teams to identify market opportunities and enhance product competitiveness.
• Ensure effective product lifecycle management and promotional planning to drive conversion and sales performance.
• Utilize e-commerce platforms, analytics tools, and business intelligence systems to assess customer behavior, sales trends, and market dynamics.
• Translate data-driven insights into actionable recommendations for assortment optimization, pricing strategies, customer targeting, and promotional effectiveness.
  
  

The Successful Applicant

• 8+ years of experience in e-commerce, retail operations, category management, merchandising, or omnichannel business management.
• Proven leadership experience managing teams in a retail, consumer goods, or home related industry.
• Deep understanding of e-commerce operations, digital merchandising, online marketing, and O2O business models
• Solid experience in offline retail environments with a strong understanding of omnichannel business models.
• Demonstrated success in driving revenue growth, profitability improvement, and digital transformation initiatives.
• Highly analytical with strong data interpretation and decision-making capabilities.
• Results-driven mindset with strong business ownership and entrepreneurial spirit.
• Excellent stakeholder management, communication, and influencing skills.
• Strong leadership capability with experience building and developing high-performing teams.
• Ability to thrive in a fast-paced, dynamic, and growth-oriented retail environment.
  
  

What's on Offer

• Competitive salary package and benefits
• Promising career development within the organisation
• Collaborative and supportive company culture
  
  

Quote job ref: JN-102026-7123545