Job Summary
We seek a results-driven E-Commerce Associate to lead and grow our online jewellery business by managing multiple e-commerce platforms, executing digital sales strategies, and improving online performance in a dynamic environment.
Responsibilities
- Manage operations and performance of the Company's e-commerce platforms and online marketplaces to drive business growth
- Develop and implement strategies to increase online sales, customer acquisition, and revenue
- Plan and execute product launches, promotional campaigns, flash sales, and marketplace events to boost engagement and sales
- Monitor sales performance, conversion rates, website traffic, and customer behavior to generate actionable insights for Management
- Analyze marketplace trends, competitor activities, and consumer buying patterns to identify and capitalize on growth opportunities
- Optimize product listings, pricing strategies, product visibility, and search rankings to maximize sales performance
- Coordinate inventory planning and stock availability with internal teams to minimize stock shortages and maximize sales opportunities
- Ensure accuracy of product information, pricing, promotions, and inventory across all online platforms
- Collaborate with Marketing to execute digital marketing initiatives, advertisements, and social media campaigns supporting sales goals
- Work closely with Warehouse, Customer Service, Retail, and Finance teams to ensure seamless order fulfillment and operational excellence
- Prepare regular sales reports, performance dashboards, and business analyses to inform Management decisions
- Identify operational inefficiencies and implement process improvements to enhance productivity and customer experience
- Stay informed on emerging e-commerce technologies, marketplace developments, and industry best practices to maintain competitive advantage
Required competencies and certifications
- Bachelor's Degree in Business Administration, E-Commerce, Marketing, Digital Business, Information Systems, or related discipline
- Proven experience managing online marketplaces such as Shopee, Lazada, TikTok Shop, or other e-commerce platforms
- Strong analytical skills to interpret sales data and develop actionable business recommendations
- Advanced proficiency in Microsoft Excel and Microsoft Office applications to support data analysis and reporting
- Strong organizational, planning, and project management skills to manage multiple initiatives effectively
- Excellent communication and stakeholder management abilities to collaborate across teams and with external partners
- Self-motivated and results-oriented with the ability to work independently in a fast-paced environment
