E-Commerce Account Manager Taiwan
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Location: Taiwan
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Department: E-Commerce / Sales & Marketing
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Employment Type: Full-time
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About the Role
We are looking for an experienced and commercially driven E-Commerce Account Manager to lead our online sales and platform operations in the Taiwan market. This role is ideal for someone with strong strategic thinking, hands-on e-commerce experience, and a sharp eye for performance data.
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You will be responsible for managing key e-commerce platforms, driving promotional campaigns, optimizing online sales performance, and ensuring a seamless customer experience. You will also work closely with internal teams and external partners to strengthen the brand's digital presence and accelerate growth across Taiwan's online market.
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What You'll Be Responsible For
1. E-Commerce Platform Management
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- Manage the brand's day-to-day operations across major e-commerce platforms in Taiwan, including Shopee, Momo, and the official Shopify website
- Oversee product listings, pricing updates, inventory visibility, and campaign set-up
- Ensure smooth and accurate platform operations to support sales growth
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2. Sales Strategy and Promotional Planning
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- Develop and execute annual, quarterly, and monthly e-commerce sales plans
- Lead promotional campaigns such as 618, Double 11, Double 12, and other brand-led campaigns
- Identify opportunities to improve online sales, visibility, and conversion
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3. Order Fulfillment and Logistics Coordination
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- Oversee daily order processing to ensure timely dispatch and delivery
- Work closely with warehouse and logistics teams to maintain shipping efficiency and inventory accuracy
- Coordinate returns, exchanges, and after-sales issues to ensure service quality
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4. Customer Experience Management
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- Respond to customer inquiries across e-commerce channels including Shopee, Momo, and the official website
- Handle order concerns, product questions, and after-sales support professionally
- Help maintain a strong brand image and positive customer experience
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5. Data Analysis and Business Performance
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- Monitor and analyze sales performance, traffic, conversion rate, and customer behavior
- Use data insights to improve product assortment, promotions, and operating strategy
- Prepare reports and recommendations to support better commercial decisions
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6. Market and Competitor Monitoring
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- Track market trends and competitor activity across Taiwan's e-commerce landscape
- Recommend actions to improve platform performance, campaign effectiveness, and overall competitiveness
What We're Looking For
- At least 5 years of experience in e-commerce platform operations
- Strong hands-on experience with platforms such as Shopee, Momo, Shopify, or similar
- Proven ability to plan and execute online promotional campaigns
- Strong analytical skills with the ability to turn data into action
- Good cross-functional communication and project management capability
- Proficiency in Excel, Google Analytics, and e-commerce backend reporting tools
- Good English communication skills in speaking, writing, and listening
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Nice to Have
- Experience in brand-side e-commerce or DTC brands
- Experience in the pet industry or consumer goods
- Familiarity with Shopify operations and digital advertising
- Strong understanding of Taiwan's e-commerce market dynamics and consumer behavior
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Who You Are
- Commercially minded and highly responsive to e-commerce trends
- Strategic in thinking and hands-on in execution
- Data-driven, proactive, and results-oriented
- Organized, collaborative, and able to manage multiple priorities in a fast-paced environment
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Why Join Us
This is an exciting opportunity to play a key role in growing our brand in Taiwan's fast-moving e-commerce market. You will have the chance to shape online sales strategy, optimize platform performance, and directly contribute to business growth in a dynamic and consumer-focused environment.
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