Director, Solutions Design APAC

About Us

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 350,000 employees, we provide solutions for an almost infinite number of logistics needs.

DHL is part of the world s leading postal and logistics company Deutsche Post DHL Group, and encompasses the business units DHL Express, DHL Parcel, DHL eCommerce, DHL Global Forwarding, DHL Freight and DHL Supply Chain.

We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler - for our customers, our employees, our investors, and our society - we help make the world a better place.

Being The Logistics Company for the World goes well beyond our global presence in over 220 countries and territories, or our tireless pioneer spirit when it comes to new markets. It also extends beyond our unique ability to offer a remarkable range of logistics solutions - from mission-critical express deliveries to economical freight transportation, from taking the complexity out of customs to managing the complexity of global supply chains and everything in between.

We want to be the logistics company people turn to - the first choice not only for all shipping needs, but also the first choice for career and investment opportunities, and being the global benchmark for responsible business practice.

Responsibilities

• Contribute to and shape the solutions design strategy, aligning with business objectives, market trends, product development, and Group policies.
• Evaluate business risks and translate bid strategies and customer requirements into actionable solution plans, particularly for complex, high-value tenders.
• Lead a functional workstream to establish standards, enhance capabilities, and drive knowledge sharing across the region.
• Prioritize and manage pipeline activities including bids, renewals, and operational requests, ensuring optimal resource allocation.
• Partner with Business Development teams and customers to manage expectations, resolve exceptions, and track bid success and solution performance.
• Champion the adoption and continuous improvement of global tools within the Centre of Excellence (COE) / SME community.
• Ensure high-quality solutions through consistent application of global tools, cost models, and methodologies advise on high-risk engagements.
• Drive innovation in solution design, aligned to evolving product and customer needs.
• Establish and implement best-in-class design standards, processes, and tools (e.g. cost and process models).
• Lead the Solutions Design COE, including reporting, KPI management, and governance across the APAC community.
• Champion capability development by identifying skill gaps and driving training and resource allocation for solution designers.
• Gather stakeholder feedback to continuously improve design quality, processes, and systems.
• Lead cross-functional collaboration with internal teams and external partners to deliver complex, integrated solutions.
• Oversee the CoE for reporting and KPI management across the APAC Solutions Design community.

Stakeholder Management & Collaboration

• Build and maintain strong relationships with key customer stakeholders to support successful delivery from concept through implementation.
• Influence and collaborate with senior leaders across functions to drive alignment on practices and approaches.
• Partner with country leaders on workforce planning, capability building, and training priorities.
• Establish trusted relationships across DHL functions (IT, HR, Finance, Sales/BD) and broader teams.
• Coordinate effectively with third-party providers and external partners.
• Lead or support negotiations with customers and internal stakeholders where required.

People Management

• Lead a department or business unit comprising multiple teams managed by Team Leaders or Managers.
• Oversee onboarding, offboarding, and performance management in line with DHL Supply Chain policies and standards.

Requirements

• Bachelor's degree required.
• 10+ years of experience in a commercial, customer-centric solutions environment.
• Minimum 3 years of experience leading and managing professional-level teams.