At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.
If you sound like that leader, read on.
About the Role
. Oversee Group-wide IT vendor performance management, ensuring alignment with strategic goals and service excellence.
. Oversee Group-wide IT contracts, ensuring the compliance of license contracts.
. Establish and maintain robust Group IT governance policy and frameworks.
. Drive compliance with the IT policies, regulatory requirements, and industry standards across the Group.
. Develop and implement communication strategies to support the Group Technology function strategic agenda.
Roles & Responsibilities
Vendor Performance & Contract Management
- Monitor vendor performance against SLAs and KPIs lead executive-level vendor relationship management.
- Oversee governance of third-party IT vendors, ensuring contracts, SLAs, and risk controls are properly managed.
- Ensure robust contract governance and compliance with procurement and legal standards.
- Partner with Group Sourcing to lead RFPs and vendor selection processes for strategic IT initiatives.
- Work on key strategic projects (including M&A opportunities) at the Group or in the Business Units maintaining high level of confidentiality
IT Governance
- Establish and maintain IT governance policy, standards, and procedures across the Group.
- Ensure IT policies are enforced consistently across the organisation.
- Prepare for and support internal and external audits related to IT governance.
- Act as the Group liaison for Risk & Compliance and Internal Audit teams and regulators on IT governance matters with Business Unit CTOs.
- Monitor IT-related risks and ensure mitigation strategies are in place.
- Ensure compliance with internal policies, external regulations, and industry standards.
- Prepare for and support internal and external audits related to IT governance. Ensure audit findings are monitored and closed.
- Ensure risk controls are in-place and support risk control assessment.
Group Technology Communications
- Lead the creation, implementation and evolution of the Group Technology Communications strategy.
- Support creation of high-quality content for speeches, newsletters, social media, press releases, and other internal communications as required.
Risk and Compliance
- Assume leadership in observing AIA compliance standards, applicable governing legislation, regulations, directives, policies, and industry association guidelines.
- Review and identify operations risks, the adequacy of measurement, control, integrity and reporting of risk information and the maintenance of compliant operations.
People and Culture
- Manage and motivate a diverse team across geographies (Hong Kong and Malaysia) to commit and achieve tangible outcomes (including successful delivery of mission critical services to the AIA Group).
- Be the role model in living the Operating Philosophy of doing the Right Thing, in the Right Way, with the Right People … and the results will come.
- Lead by engaging and empowering employees, as well as embodying the leadership essentials of Clarity, Courage, and Humanity.
Minimum Job Requirement
- 15-20+ years of vendor management, and technology relates experience, in complex international environments, preferably in insurance or financial services sector.
- Proven track record of managing diverse team and proactively developing talents to drive performance and engagement.
- Creates a culture that promotes the AIA's values and high performing standards through role modelling, accountability, and ownership of decisions.
- A person with the highest integrity and personal character, whose professional and personal conduct reflects favourable upon AIA.
- Strong experience in engaging and managing C-suit stakeholders.
- Excellent communication skills with ability to influence and partner with key internal and external stakeholders.
