Director, Customer Services (Semicon Leading Company)

• Lead customer service and spares operations across key semiconductor markets
• Drive strategic customer engagement and supply planning alignment
  
  

About Our Client

Our client is a globally recognized technology organization serving advanced manufacturing industries. With a strong international footprint and a commitment to innovation, the company supports mission-critical operations through industry-leading solutions, customer-focused service, and continuous operational excellence.

Job Description

• Act as the senior point of contact for strategic customers across Asia, managing executive-level relationships and resolving complex service escalations.
• Lead regional customer service and spares teams across multiple countries, fostering operational excellence and high-performance culture.
• Direct demand forecasting activities by consolidating customer requirements and aligning material expectations with key stakeholders.
• Collaborate closely with planning and supply chain teams to address material constraints, expedite critical deliveries, and improve service responsiveness.
  
  

The Successful Applicant

• Bachelor's degree or above in Engineering, Supply Chain, Business, or a related discipline.
• Extensive leadership experience within the semiconductor equipment, advanced manufacturing, or high-tech sectors.
• Proven success managing multicultural teams across Asia-Pacific markets.
• Strong expertise in customer relationship management, executive communication, and escalation resolution.
  
  

What's On Offer

• Competitive executive-level compensation package with performance-based incentives.
• Opportunity to lead a strategically important regional organization with broad business visibility.
• Exposure to senior customer executives and cross-functional global leadership teams.
• Career development opportunities within a highly innovative, international technology company.
  
  

Quote job ref: JN-092026-7103856