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Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Are you ready to take on an exciting challenge with Kyndryl We are looking for a dynamicCustomerPartner to revolutionize relationship management, drive account growth, and boost profitability. In this role, you will create,maintain, and develop deep customer connections-bringing thevery bestof Kyndryl to the table and building trusted relationships with top-level executives.
As aDirector, CustomerPartner, you will be at the forefront of proactive account growth. You will sell new offerings, minimize erosion in renewals, and ensure that our largest accounts continue to flourish. You will develop and executecutting-edgeaccount strategies,identifyand qualify new opportunities, and deliver tailor-made solutions that meet the unique needs of each client.
This role carries significant responsibility: you will own the account P&L, lead one or more Portfolio or Strategic accounts, and be the driving force behind generating new opportunities and expanding existing engagements into larger scopes and new capabilities.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof ofvaccinationto align with their respective COVID-19vaccinationpolicies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Key Responsibilities:
Own the account P&L and ensure customer satisfaction, retention, and compliance
Develop and execute account strategies for the growth and retention of Kyndryl's most valuable accounts
Build andmaintaintrusted relationships with senior client executives and key decision-makers
Identify, qualify, and pursue new opportunities expand existing work into larger scopes and new capabilities
Collaborate with sales team members to ensure seamless account management from prospecting through deal close and beyond
Build a strong go-to-market pipeline with partners to pursue and win new business
Apply deep knowledge of external best practices and industry trends to provide innovative client solutions
Oversee a major transformation involving approximately 200+rebadges, offshore uplift, and integration with the AI innovation lab in Washington, D.C.
Ensure delivery execution aligns with bid-to-perform commitments
Begin pipeline development and growth planning once the transition stabilizes
Onsite & Transition Requirements:
This is a highly demanding, high-visibility engagement. The following requirements reflect the intensity of the transition environment:
The first 18-24 monthsrequire intensive onsite presence-five days per week in Washington, D.C. during early transition phases
Strong preference for candidates alreadylocatedin the D.C. area or fully willing to be onsite 4-5 days per week for theforeseeable future
The candidate must be resilient, hands-on, and capable of navigating a complex, multi-practice transition environment
Strong leadership support will be in place, but this role requires significant presence, ownership, and oversight
Required Skills & Experience:
Minimum5+ years of experience running account P&L and managing the sales process end-to-end
Deep knowledge of business and technology trends and industry best practices
15+ years of experience working in IT, with a deep understanding of enterprise technology environments
Proventrack recordwith revenue growth, cost management, profitability, and risk mitigation
Open-minded and empathetic approach to building andmaintainingclient relationships
Preferred Skills & Experience:
Bachelor's or Master'sdegree
Sales experience in technical solutions
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learningprograms give you access to the best learning in the industry to receive certifications, includingMicrosoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.
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Job ID: 145853121
