WE'RE HIRING A DESKTOP SUPPORT TECHNICIAN L2 IN TAIWAN!
Excis is a global IT support leader, driven by innovation and collaboration.
We are seeking a highly skilled and proactive Desktop Support Technician L2 to deliver technical support, manage IT infrastructure, and ensure a seamless end-user experience across multiple locations.
Join us for a rewarding career in a supportive, growth-oriented environment where people and performance go hand in hand.
- Client presence in 190+ countries
- 6000+ Engineers globally
- 200+ Enterprise Clients
We foster an open, friendly, and collaborative culture where individual achievements contribute to overall team success. From solving complex IT challenges to celebrating milestones, we put our people first.
What You'll Do
- Provide second-level technical support for complex hardware, software, and network-related issues, ensuring timely resolution aligned with SLAs.
- Troubleshoot and resolve escalated incidents involving desktops, laptops, mobile devices, peripherals, and enterprise applications.
- Perform advanced diagnostics, repairs, and upgrades, including component-level troubleshooting and vendor coordination.
- Manage Active Directory and user administration, including account provisioning, permissions, and group policy support.
- Support Office 365 services (Exchange Online, Teams, SharePoint) and handle related user and system issues.
- Utilize endpoint management tools (e.g., SCCM, Intune) for device configuration, patching, and software deployment.
- Diagnose and resolve network-related issues (DNS, DHCP, VPN, TCP/IP connectivity).
- Manage IT asset lifecycle, including inventory tracking, procurement coordination, and compliance reporting.
- Analyze incident trends, logs, and performance metrics to identify root causes and implement preventive measures.
- Create and maintain technical documentation, SOPs, and knowledge base articles.
- Provide VIP/executive support with a high level of professionalism and responsiveness.
- Collaborate with L1 teams and other IT groups to mentor junior engineers and improve overall service delivery.
- Coordinate with vendors and third-party providers for hardware replacements and issue resolution.
- Support on-site and remote users, including onboarding, device setup, and troubleshooting.
What You Need
- 3 – 5 years of experience in IT support, including handling escalations in a corporate or enterprise environment.
- Strong expertise in Windows, macOS, iOS, and Android operating systems.
- Hands-on experience with Active Directory and Office 365 administration.
- Knowledge of network fundamentals (DNS, DHCP, VPN, TCP/IP).
- Experience with endpoint management tools such as SCCM, Intune, or equivalent.
- Proven ability in hardware diagnostics and warranty repairs (HP, Dell, Lenovo).
- Familiarity with ITSM tools (ServiceNow, Remedy, Jira, etc.).
- Understanding of security best practices, including antivirus tools, encryption (BitLocker), and endpoint protection.
- Basic scripting or automation knowledge (PowerShell, Bash) is an advantage.
- Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are preferred.
- Excellent problem-solving, analytical, and multitasking skills.
- Strong communication and customer service skills, with fluency in English.
- Flexibility to travel or work shifts based on business requirements.
Why Join Us
At Excis, your work has a direct impact. You'll be part of a dynamic and hands-on team where your technical expertise drives user satisfaction and operational success.
We Offer
- A collaborative and supportive work environment
- Opportunities for continuous learning and career growth
- Exposure to diverse technologies and global clients
