About the Role
Thorough knowledge of desktop hardware, telecom, and multimedia
.Knowledge and troubleshooting skills of Windows10 & 11
.The qualified candidate should have thorough knowledge and troubleshooting skills with the desktop build and the software distribution process
.
Responsibilit
- ies
Ownership of issues and prompt escalat - ionsPlanning and organization - given the dynamic nature of the environment the candidate will need to be able to track the status of and complete multiple tasks simultaneously while working in parallel with the other Technology t
- eamsEffective communication skills - The position will require the candidate to be in direct contact with end users on a daily basis and the corresponding offshore support teams. Must be responsive and be able to efficiently document all working tasks and outstanding is
- suesTeamwork - The position is the one most visible to the end users for their technical support; the candidate must be willing to help other teammates and to work together as a team to accomplish the daily responsibili
- tiesFlexible schedule - As necessary, must be available to work extended days and possibly week
- endsManage vendors – Ability to coordinate with various vendors on the project and regular ta
sks.
