Job Description
This is a product manager position with key objective to support in development and execution of strategic agendas, projects, and new initiatives to support Deposits & Secured lending business growth.
Key Accountabilities:
‧ Product / program launch & management, including to support new initiatives, projects, and system enhancement delivery
‧ Facilitate collaboration and alignment with key stakeholders to streamline end-to-end process for better customer experience and service turnaround time.
‧ Responsible for customer engagement, communication, campaigns, performance monitoring to ensure a sustainable business momentum.
Job Duties & responsibilities:
‧ Product / program launch & management: Develop and execute new initiative / program to deliver strategic priorities and support Deposits & Secured lending business growth. Provide the frontline timely product / program launch and training.
‧ System & journey improvement: Support for systems and process enhancements that improve the overall efficiency, scalability, and effectiveness of product delivery and client servicing capabilities.
‧ Market insight & opportunity identification: Conduct in-depth analysis of market trends, evolving customer needs, and the competitive landscape to proactively identify opportunities for product / program planning and delivery.
‧ Stakeholder engagement & influence: Engage effectively with key stakeholders, including constant review, proposing actions, working closely to streamline the end-to-end process for better customer experience.
‧ Reporting & customer handling: Responsible for business performance tracking, regulatory reporting, portfolio management, and customer feedback handling.
‧ Customer engagement and communication: Deepen customer relationship and work with Marketing, Legal & Compliance for communications development and ensure that particular risks inherent in certain products are fully and clearly explained and all closures comply with regulatory requirement and internal policy.
Location:
Dehui
Job:
Risk Management.
Schedule:
Regular
Employee Status:
Full time
