This is a product manager position with key objective to support in development and execution of strategic agendas, projects, and new initiatives to support Deposits & Secured lending business growth.
Key Accountabilities:
- Product / program launch & management, including to support new initiatives, projects, and system enhancement delivery
- Facilitate collaboration and alignment with key stakeholders to streamline end-to-end process for better customer experience and service turnaround time.
- Responsible for customer engagement, communication, campaigns, performance monitoring to ensure a sustainable business momentum.
Job Duties & responsibilities:
- Product / program launch & management: Develop and execute new initiative / program to deliver strategic priorities and support Deposits & Secured lending business growth. Provide the frontline timely product / program launch and training.
- System & journey improvement: Support for systems and process enhancements that improve the overall efficiency, scalability, and effectiveness of product delivery and client servicing capabilities.
- Market insight & opportunity identification: Conduct in-depth analysis of market trends, evolving customer needs, and the competitive landscape to proactively identify opportunities for product / program planning and delivery.
- Stakeholder engagement & influence: Engage effectively with key stakeholders, including constant review, proposing actions, working closely to streamline the end-to-end process for better customer experience.
- Reporting & customer handling: Responsible for business performance tracking, regulatory reporting, portfolio management, and customer feedback handling.
- Customer engagement and communication: Deepen customer relationship and work with Marketing, Legal & Compliance for communications development and ensure that particular risks inherent in certain products are fully and clearly explained and all closures comply with regulatory requirement and internal policy.
Qualifications:
1. University or college graduated.
2. More than 3 years working experience in banking or financial industry is preferred.
3. Strong analytical and problem-solving skills, with the ability to interpret data and derive actionable insights.
4. Excellent communication and presentation skills, with the ability to effectively collaborate with cross-functional teams.
5. Familiarity with the banking industry and regulatory environment.
