Delivery Operations Associate Manager

Skill required: Capital Markets Services - Master Data Management (MDM)

Designation: Delivery Operations Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do

• ATOM PMO is an India-based, multi-client shared services capability supporting Market groups. Services span: client data protection, resource & cost management and expense management; invoicing, financial tracking & contract management support; sales support, pipeline reporting & account planning; and project and account metrics analysis, reporting & compliance with standard tools and methods.
• Lead operations of Accenture Indias Commercial PMO team supporting clients and Market groups. Act as the CPMO interface to client executives and Global Market leads. Manage client data protection, resource and cost management, expenses, invoicing, sales support, pipeline reporting, account planning, financial tracking, contract support and metrics reporting, ensuring compliance with standard methodologies and tools.
• Strong project management and team leadership with stakeholder management skills to engage key client executives and Global Market leads. Expertise in resource, cost, expense and invoicing management, financial tracking, pipeline reporting and contract support. Proficient in analytics, metrics reporting, Accenture methodologies, automations and tools (onboarding, financial, opportunity management). Highly analytical. What are we looking for
• Skilled in Microsoft Office tools like Excel, PowerPoint etc.
• Preferably with some experience using other tools like MS Power BI, MS Power Automate, MS Access, MS SharePoint and MS Visio.
• 13+ years of experience in the relevant field
• Program and Project Management Experience with experience of managing large teams
• Advanced Financial management skills
• Skilled in Microsoft Office tools like Excel, PowerPoint etc..
• Excellent oral and written English communication and interpersonal skills to support client facing role
• Exposure to Sales and Delivery life cycle of Projects
• Project Management Office (PMO) Operations - P3
• End-to-End Project Management - P3
• Strong business writing skills
• Exposure to Financial Management tools
• Drive thought leadership
• Strong Coordination and Organization skills
• Ability to support multiple project teams and to work with different project leads and stakeholders at the same time Roles and Responsibilities:
• Responsible for the delivery of the CPMO shared services for multiple projects.
• Spearheading and implementing initiatives in CPMO operations and management areas like Quality & Metrics, Tools Development, automation, asset creation, Training, Capability Development, Security Management and Employee Engagement.
• Look for opportunities to improve and expand CPMO services within the Market group.
• Build Strong relationships with clients.
• Assure Quality of CPMO Dedicated and Shared services.
• Look for compliance with CPMO standards, Tools methods, assets, framework, practices.
• Contribute to Review and Refining CPMO service catalogue ( taxonomy) and update CPMO Selling materials.
• Review CPMO service cost estimates and track cost of support for various services
• Take care of Chargeability and Allocation of CPMO resources.
• Track CPMO Service Demand & candidates Available (Bench, Overdue)
• Track Training & Skills Levels at the capability (action plan to improve it)
• Support CPMO Career Path design
• Support CPMO Fiscal Year Planning
• Improve Team Engagement and control Attrition