Job Description

We are looking for an experienced Delivery Head to lead end-to-end delivery of enterprise technology solutions across Distributor Management Systems (DMS), Sales Force Automation (SFA), and Route-to-Market (RTM). The ideal candidate should have strong FMCG/CPG domain expertise, experience managing large-scale multi-client implementations, and proven capabilities in delivery governance, customer relationship management, financial management, and global team leadership.

Key Responsibilities:

Lead end-to-end delivery of DMS, SFA, and RTM implementations, rollouts, upgrades, integrations, and transformation programs.
Ensure projects meet delivery timelines, budgets, quality standards, SLAs, and business objectives.
Drive delivery governance, risk management, project performance, and continuous improvement.
Provide strategic direction on distributor operations, inventory management, order processing, secondary sales, trade promotions, field sales, and route planning.
Manage senior customer stakeholders, executive reviews, escalations, and customer satisfaction.
Lead and mentor project managers, program managers, delivery managers, and cross-functional teams.
Own delivery budgets, project profitability, margins, resource utilization, and capacity planning.
Collaborate with Sales, Pre-Sales, Product, Engineering, Architecture, and Customer Success teams on solution estimation, RFPs, and business growth.
Drive process standardization, agile delivery practices, quality assurance, and operational excellence.
Manage large-scale system integrations, data migrations, legacy modernization, and enterprise transformation initiatives.

Mandatory Skills: