Customer Technology Manager | Driving Digital Experiences

• Lead customer-facing digital innovation
• Own app, loyalty, ordering & payment platforms
  
  

About Our Client

Our client is a leading consumer-focused organization undergoing significant digital transformation. Technology and customer experience sit at the center of the company's next phase of growth.

Job Description

• Drive roadmap and enhancement initiatives across digital customer platforms
• Lead POS, membership, ordering, payment, and customer engagement solutions
• Collaborate with operations, marketing, CRM, and technology teams
• Improve customer journeys and store efficiency through technology
• Manage external technology partners and service delivery
• Build scalable digital product capabilities
  
  

The Successful Applicant

• Experience in retail, consumer, hospitality, or digital product environments
• Knowledge of POS, loyalty, CRM, app, ordering, or payment platforms
• Strong product and stakeholder management skills
• Experience delivering large-scale customer-facing technology solutions
• Customer-centric and data-driven mindset
  
  

What's on Offer

• Ownership of highly visible digital products
• Direct impact on customer experience and business growth
• Exposure to large-scale digital transformation initiatives
• Strong collaboration with senior stakeholders
• Long-term career development opportunities
  
  

Quote job ref: JN-102026-7127524