Customer Success Specialist

About Iron Mountain:

Iron Mountain is the world's leading data storage and information management solution provider. For over 70 years, Iron Mountain Incorporated (NYSE: IRM) has been a strategic partner to care for your information and assets. A global leader in storage and information management services and trusted by more than 225,000 organizations around the world, including 95% of the Fortune 1000, we protect, unlock, and extend the value of your work whatever it is, wherever it is, however it's stored.

Here, you'll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you'll be part of a global workforce that embraces the differences among us. And here, we'll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can't wait to hear about YOU.

Summary:

Communicating on a regular basis and nurturing the relationship to meet or exceed our customer's evolving needs and allow us to provide solutions for all of their physical and digital asset management requirements.

Duties:

1. To maintain business relationship with existing customers by contacting the customer on a regularly basis to improve customer service satisfaction

2. Contract archiving and contract renewal

3. Interact with operation, sales, finance (contract process) departments for following up company procedure to enhance clients satisfaction

4. Participate in project meetings to monitor the process and to help with coordination and reporting

5. Handle clients enquiries on a professionally, timely and efficiently and follow up customer service complaints

6. Support Sales team on government bidding and system maintaining

7. Accurately complete global/local reports, the supplier information form, annual audit report and other relevant reports

8. Identity new opportunities through relationship building and issue resolution

Qualifications:

1. Bachelor degree with over two years B2B customer services / sales and or project coordination experience is essential

2. Capable of using Microsoft Office, Salesforce and Google. And, not afraid of engaging various systems

3. Must be a self-starter, and extremely motivated, effective to perform under pressure

4. Possess sophistication and poise to work with high-level contacts

5. Must possess excellent customer service skills, excellent organization and problem solving skills

6. Serious work attitude, rigorous and responsible, with a strong sense of responsibility