Responsibilities
1. Responsible for the customer success of Volcano Engine intelligent content products in various industries 2. As the main person in charge of the after-sales stage, serve product signing customers, be responsible for the successful delivery and continuous service of relevant customers, pay attention to customers daily business operations, scenario demand expansion and solution implementation, and ensure that business cooperation meets expectations through stage goals and solution design 3. Actively contact customers, carry out daily communication and periodic seminars with customers, establish a good relationship of trust with customer contacts and management, and improve customer satisfaction 4. Work closely with product research and development, delivery and business teams to continue to accumulate and accumulate customer success cases and industry best practices to help the success of product commercialization 5. Based on the cooperation process of customer product implementation, continue to iterate customer service SOPs to improve overall service efficiency 6. Establish customer health detection indicators, methods and early warning processing mechanisms to increase contract renewal rates.
Qualifications
1. Bachelor degree or above, familiar with the B-side software industry, comprehensive management experience in CSM, products, solutions, etc. is preferred, professional enterprise management software such as CRM, OA, ERP, or Internet customer service/customer success experience is preferred 2. Quick response, strong expression skills, strong communication skills and interpersonal skills, strong affinity ability to independently analyze and solve problems 3. Good customer service awareness, excellent customer communication and relationship building skills, serious and rigorous work, strong sense of responsibility, high professionalism and teamwork awareness 4. Good at analyzing and learning, grasping the key points of problems, actively coordinating internal and external resources to provide customers with effective solutions, and guide customers to recognize product value.
