CLIENT SUMMARY
Our client is one of the global leader in the cybersecurity space for their specific solutions. We are seeking for a contract Customer Success Manager for a short period of time like 3-4 months
RESPONSIBILITIES
The Customer Success Manager (CSM) will be instrumental in helping our enterprise clients transform how they evaluate and manage security risk. Beyond maintaining relationships, the Customer Success team deeply understands each client's business objectives and challenges, guiding them to operationalize our platform and strengthen their security posture.
In this position, you will take ownership of client relationships, ensuring satisfaction while demonstrating the value of our platform to foster stronger engagement. You will leverage your expertise in cybersecurity, third-party risk management, and our solutions to provide proactive guidance, support, and insights to clients.
- Drive success for a portfolio of strategic and enterprise clients across the entire customer lifecycle, from onboarding and implementation to renewals and expansion, helping them achieve their business and operational objectives.
- Lead high-level strategic discussions to position our platform as a solution to customer challenges, aiming to grow and strengthen the partnership.
- Act as a trusted subject matter expert on our platform as well as on cybersecurity and third-party risk management practices.
- Manage retention and growth metrics within your portfolio, including forecasting, coordinating with regional account teams, and ensuring smooth execution of strategies.
- Collaborate with Customer Success and Sales leadership to enhance the customer experience, develop best-practice tools, and support peers in solving complex challenges across accounts.
- Advocate for customers, representing their feedback in product and service development to continuously improve offerings.
REQUIREMENTS
- Min. 3 years experience in a customer-facing role within a B2B SaaS environment, such as Customer Success Manager, Technical Account Manager, or a similar position.
- Knowledge of 3rd party risk management frameworks and practical experience in cybersecurity.
- Experience engaging with executive-level stakeholders, including leading presentations, strategic discussions, and collaborative initiatives.
- Proven ability to navigate complex enterprise organizations and build lasting, trusted client relationships.
- Track record of successfully onboarding new clients, securing renewals, and driving growth through upselling and cross-selling opportunities.
